Healthcare Quality & Safety Brooks Rehabilitation College of Healthcare Sciences
Department Chair's Message
Quality and patient safety has been at the forefront in healthcare for the past 20 years with the landmark Institute of Medicine (1999) report, To Err is Human. More recent reports (James, 2013) have provided increasingly alarming statistics. The spotlight on medical errors and the need to improve the healthcare system has created an emergence in the field of healthcare quality and safety professionals. While much work in the past two decades has been accomplished to make improvements in the system, much work remains to be done. Jacksonville University’s Healthcare Quality and Safety programs were developed to provide an innovative, interprofessional learning experience for healthcare professionals to serve in healthcare quality and safety leadership and research positions within healthcare organizations. In so doing, the level of clinical excellence can be raised, medical error prevention can be addressed, and health outcomes on the global level can be improved.
Teri M. Chenot, Ed.D, MS, M.Ed, MSN, RN, CCE, FNAP, FAAN
Professor, Keigwin School of Nursing
Department Chair, Healthcare Quality and Safety Programs
Director, QSEN Institute Regional Center at Jacksonville University
Chapter Leader/Faculty Advisor for the IHI Open School Chapter at Jacksonville University
Brooks Rehabilitation College of Healthcare Sciences
Mission, Vision, Values and Program Outcomes
The mission of the Department of Healthcare Quality and Safety is to prepare graduates to accomplish an innovative, interprofessional learning experience that fulfills all requirements for their degree/certificate enabling each one to become a well-educated and sought-after Healthcare Quality and Safety professional. The Department will provide the student with the skills needed to serve in healthcare quality and safety leadership and research positions where they will be able to raise clinical excellence and improve health outcomes on a global level.
The vision of the Department of Healthcare Quality and Safety is to be a global leader in the provision of innovative, interprofessional education, research, and collaborative partnerships in order to improve patient safety and health outcomes on a global level.
- Promote diversity, equity, and inclusivity.
- Support an ethical environment.
- Promote innovative teamwork and interprofessional collaboration at the global level.
- Support the acceleration of healthcare quality and safety scholarship to improve health outcomes.
- Safety and Error Science
- Improvement Science and Quality Principles
- Evidence-Based Practice
- Measurement and Process Evaluation
- Health Informatics
- Human Factors
- Systems Thinking
- Legal and Regulatory Issues
- Interprofessional Collaborative Work
- Patient and Family-Centered Engagement
- Cultivate a safe healthcare environment by promoting safe practices, nurturing a just culture, and improving processes that detect, mitigate, or prevent harm.
- Direct the evaluating, monitoring, and improving compliance with internal and external requirements. Lead the processes to prepare for, participate in, and follow-up on regulatory and accreditation (R/A) and certification surveys.
- Evaluate and improve healthcare processes and care transitions to advance the efficient, effective, and safe care of defined populations.
- Advance the organization through collaboration, learning, and communication. Lead the integration of quality into the fabric of the organization to achieve objectives.
- Leverage the organization's analytic environment to help guide data-driven decision-making and inform quality improvement initiatives.
- Direct activities that support compliance with voluntary, mandatory, and contractual reporting requirements for data acquisition, analysis, reporting, and improvement.
- Use performance and process improvement (PPI), project management, and change management methods to support operational and clinical quality initiatives.
- Engage in the healthcare quality profession with a commitment to practicing ethically, enhancing one's competence, and advancing the field.
Programs & Degrees
- Master of Science in Healthcare Quality & Safety
- Post-Graduate Certificate in Healthcare Quality & Safety
The level of clinical excellence can be increased, medical error prevention can be addressed, and health outcomes can be improved.
Dr. Teri Chenot, Professor and Department Chair
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Teri Chenot, Ed.D., MS, M.Ed., MSN, RN, CCE, FNAP, FAAN
Department Chair, Healthcare Quality and Safety Programs; Director, QSEN Institute Regional Center at Jacksonville University
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- Telephone number (904) 256-7284
Assistant Director of Graduate Admission
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