Student Financial Services (SFS) Representative

Summary

Position Title

Student Financial Services (SFS) Representative

Department

Enrollment Management-Student Financial Services

Position Reports to (Position Title)

Enrollment Management-Student Financial Services

Status

Full Time/Non-Exempt

Job Summary

This position supports the entire Student Financial Services by assisting with duties ranging from customer service to special projects. Answer phones, email and in-person requests for financial services information. Assists with billing third party sponsorship. Document imaging and other projects involving working with spreadsheets. 

Duties/Responsibilities

• Customer Service – represents JU and the student accounts office in a professional, friendly and caring manner.
• Answer phones, emails and in person requests for financial services information in a timely manner.
• Collect payments from students.
• Accept deposits from auxiliary university offices; advancement, orthodontics, fine arts, athletics. Make daily deposits.
• Reconcile cash drawer to daily cash receipt sessions.
• Verify student health insurance information and code waivers.
• Manage official payments, online payment processing, to include daily reconciliations.
• Works with staff to assist with billing third party sponsors.
• Works with staff to assist with student account collections.
• Assist with creating, adjusting and managing student payment plans.
• Transfer funds from student accounts to Dolphin 1 cards.
• Performs other related duties or special projects as assigned by supervisor.

Required Skills/Abilities

• Excellent verbal and written communication skills
• Proficient in Word, Excel, and other software
• Excellent customer service skills
• Ability to maintain strict confidentiality
• Ability to think critically and use discretionary judgment
• Excellent problem solving skills and resourcefulness

Education, Certificates, Licenses, & Experience

• High school diploma
• Associate’s degree preferred
• Excellent computer skills
• Customer service experience
• Some accounting experience preferred but not required
• Previous cash-handling experience

Physical Requirements

• Must be able to lift and carry equipment and supplies weighing up to 20 pounds.
• Must be able to bend, stoop, and reach.
• Manual dexterity to efficiently operate a computer keyboard and other business machines.
• Adequate hearing to communicate effectively in person and by phone

Important Note

This is not an exhaustive list of all responsibilities, duties, and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

 

To Apply

Interested applicants are asked to submit a copy of their resume, cover letter, and list of references alongside a completed JU Application to Michele Roth at mroth3@ju.edu.