Employee Assistance Program

An important benefit provided for all faculty and staff is the Employee Assistance Program (EAP). EAP services are available through Health Advocate, formerly Corporate Care Works. All sessions are completely confidential. The list below is not all inclusive, but are examples of some of the services provided:

  • Coping with and managing stress
  • Time Management
  • Family Concerns
  • Personal and Professional Development
  • Coping with grief or loss
  • Effective Communication
  • Workplace Issues
  • Alcohol/Drug Use
  • Financial/Legal Referrals

EAP services are available day or evening hours and also provides crises assistance 24 hours a day. The EAP is pre-paid in full by the University and is free to you and your immediate family members.

For information, please contact the EAP (Health Advocate) at (877) 240-6863. Additionally, more great information can be accessed from the Online Solutions Center at: https://members.healthadvocate.com then type in Jacksonville University on the Welcome Member page. The Online Solutions Center offers resources tailored to specific life needs to help you through some of life's toughest challenges.

If an employee would like to make a formal compliant, you may contact our EAP Hotline at (844) 965-3531. 

If you have any questions about this benefit, contact the Office of People & Culture at 7025.