Classroom Technology Support


Position Title

Classroom Technology Support


Academic Technology Department


Full Time/Exempt

Position Summary

This position will provide technical support for Jacksonville University's classroom technology; inclusive of computer labs, classroom instructor workstations, large venues, audio/visual equipment, integrated software and other facilities featuring audio and video conferencing systems. A successful candidate will have the necessary skills to investigate, troubleshoot, test, recommend, and integrate new technologies for university use. A major component of this position will require the individual to deploy new equipment or software in learning and meeting spaces on a regular maintenance schedule. Additional responsibilities include providing training for classroom technology.

Essential Job Duties

  • Provide excellent customer service to faculty and staff in response to reported issues
  • Troubleshoot, analyze, and resolve technical problems in classrooms and computer labs (problems may be related to, but are not limited to projectors, A/V switcher/controllers, document cameras, computers, printers, etc.)
  • Check and test computer and audio-visual equipment to ensure proper functionality
  • Assist in the installation of classroom equipment
  • Perform troubleshooting, maintenance and basic repairs of classroom instructor workstations, A/V equipment in classrooms, conference rooms, and large venue areas.
  • Recommends replacement and upgrades to equipment and software as necessary.
  • Configure and deploy software to workstations as directed.
  • Log service requests, document troubleshooting steps, and problem resolution details in ticket system.
  • Contribute knowledgebase articles as appropriate.
  • Monitor and support operation of video and audio-conferencing systems in classrooms and conference rooms.
  • Monitor and track classroom technology assets
  • Assist faculty, staff, and students over the phone and in person with classroom technology.
  • Provide training and support to the JU community on the use of classroom and conference room technology

Special Skills

  • Experience related to technical end-user support services.
  • Possess and demonstrate excellent customer service, cooperation, and team working skills/abilities
  • Possess a core understanding of common video signals.
  • Possess a core understanding of audio signal flow.
  • Experience with common instructional technology equipment e.g. document cameras, presentation remotes, pen displays, projectors, video conference technology.
  • Basic familiarity with professionally installed audio visual systems. (Experience with AMX, Crestron, or Extron hardware and control systems is a plus.)
  • Possess basic Windows PC and Apple troubleshooting skills.
  • Ability to make minor repairs on classroom and conference room technology.
  • Ability to work independently under minimal guidance.
  • Ability to communicate well with others, both verbally and in writing, and be able to effectively interact with administration, faculty, staff and other outside contacts in a pleasant, positive manner.
  • Ability to measure and report on metrics and indicators of service level activity and customer satisfaction.
  • Possess and demonstrate capacity for problem determination and resolution, specifically related to problems of a technical nature.
  • Possess and demonstrate high attention to detail and ability to prioritize competing tasks and responsibilities.

Work Conditions

  • Standard office hours are 8:30 a.m. to 5:00 p.m. - Monday through Friday, with occasional required evening and weekend hours, as necessary to accommodate professors’ needs or special events on campus, during the year.
  • Work is primarily indoors, but requires the incumbent to be in an outdoor environment when traveling between campus buildings or being off-campus.
  • Incumbent will be exposed to frequent noise caused by telephones and office machines

Physical Requirements

  • Must be able to lift and carry equipment and supplies weighing up to 40 pounds
  • Must be able to bend, stoop and reach
  • Manual dexterity to efficiently operate a computer keyboard and other business machines
  • Near vision sufficient to read written communications and computer display screens
  • Adequate hearing to communicate effectively in person and by phone

Prerequisites Required for Position

Minimum Education Requirement

  • High School degree

Minimum Work Experience

  • Minimum three (3) years of related experience, preferably in higher education.

Preferred Qualifications

  • Associate degree or two (2) years post-secondary technical school training in an audiovisual degree program.

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

Covid Vaccination Information: Faculty and Staff

All Jacksonville University employees who work at any JU facility must be vaccinated against COVID-19.

For more information regarding the JU vaccination policy, please click the link below.

JU Vaccination Policy

To Apply

Applicants should send cover letter, resume, and application to Dee Thornton at