Student Services Associate

Summary

Position Title

Student Services Associate

Department

Enrollment Management-Student Financial Services

Status

Full Time/Non-Exempt

Job Summary

This position supports the student services (Student Financial Services and Student Accounts) staff and functions as the ambassador and greeter. Answers phones, emails, and in-person requests for student services information. Scanning documents (as needed) and running daily software processes, as well as submitting work orders and ordering supplies. Special projects as assigned.

Duties/Responsibilities

• Customer Service at the concierge level
• Answer phones, emails and in-person requests for information
• Supports the Student Financial Assistance and Student Accounts office staff in communications with students
• Work with students to complete or demonstrate bill payment, person proxy, and financial aid processes on the student self-service portal.
• Assist students in accessing their student billing account.
• Respond to inquiries related to financial aid, billing questions, balance holds, payment deadlines, student health insurance, Veteran’s benefits by phone, email, text, or in-person or other acceptable methods of communication.
• Collect payments from students
• Accept deposits from auxiliary university offices including advancement, orthodontics, fine arts and athletics. Make daily deposits.
• Add money to Dolphin1 cards (as needed).
• Reconcile cash drawer to daily cash receipt sessions at close of business (daily).
• Process and communicate Admissions deposit payments (through the ‘Other’ payments link) to the Office of Admissions (as needed).
• Import MPN, Entrance and Exit Counseling information
• Order supplies; office supplies inventory
• Submit work orders
• Run software processes
• Performs other related duties or special projects as assigned by supervisor

Required Skills/Abilities

• Excellent verbal and written communication skills
• Proficient in Word, Excel, and other software
• Excellent customer service skills
• Ability to maintain strict confidentiality
• Ability to think critically and use discretionary judgment
• Excellent problem-solving skills and resource

Education, Certificates, Licenses, & Experience

• High school diploma
• Associate Degree preferred
• Excellent computer skills
• Customer service experience
• Demonstrated ability to handle multiple competing priorities in a calm and professional manner
• Previous cash handling experience preferred

Physical Requirements

• Must be able to lift and carry equipment and supplies weighing up to 20 pounds.
• Must be able to bend, stoop, and reach.
• Manual dexterity to efficiently operate a computer keyboard and other business machines.
• Adequate hearing to communicate effectively in person and by phone.

Important Note

This is not an exhaustive list of all responsibilities, duties, and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Interested applicants are asked to accept a copy of their resume, cover letter, and list of references along with a completed JU Application to Michele Roth at mroth3@ju.edu.