Student Financial Services (SFS) Account Associate


Position Title

Student Financial Services (SFS) Account Associate


Enrollment Management-Student Financial Services


Full Time/Non-Exempt

Position Summary

This position is responsible for assisting the Associate Director of Student Account Operations in day-to-day operations of the Student Accounts Office. This includes but is not limited to: Student AR refund process, third party billing, online payment posting, Dolphin1 card administration, deposit management, collection related processing, and reconciliations. The SFS account associate must stay informed about changes in federal and state regulations as it relates to disclosure, truth in lending, etc. to make sure the University stays in compliance.

Essential Job Duties

  • Manage the weekly refund process working closely with the Financial Aid Office
  • Process Emergency loans
  • Weekly student account review
  • Accounting functions including journal entries, reconciliations and financial reporting (monthly)
  • Manage the clearance to fly list
  • Perkins/Davin/NFLP loan administration
  • Process bookstore charges; Communicate with accounting and financial aid regarding charges
  • Process debtor bankruptcies (chapter 7 & 11), file proofs of claim, etc…(daily)
  • Process returned credit cards, e-checks and paper checks
  • Review and process for credit card returns and rejected check payments (daily)
  • Run BILL (on demand)
  • Third party billing for sponsored students
  • Assist with foreign student withholding processing
  • Collections processing including agency placemen/management and assisting students
  • Performs other related duties or special projects as assigned by supervisor

Required Skills/Abilities:

  • Must have collections knowledge and experience
  • Must possess effective communication skills in dealing with numerous campus constituents including students, parents, faculty, and staff
  • Strong analytical and accounting/financial reporting skills
  • Excellent problem-solving abilities
  • Excellent leadership and time management skills
  • Superior customer service skills
  • Ability to work well under pressure and in a fast-paced, team-based, and customer service-oriented environment

Education, Certificates, Licenses, and Experience:

  • Bachelor’s degree or equivalent experience
  • 1-3 years of Accounting or Finance
  • 1-3 years of collections experience
  • 1-3 years of billing experience

Physical Requirements

  • Must be able to lift and carry equipment and supplies weighing up to 20 pounds
  • Must be able to bend, stoop, and reach
  • Manual dexterity to efficiently operate a computer keyboard and other business machines.
  • Adequate hearing to communicate effectively in person and by phone.

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Interested applicants are asked to submit a copy of their resume, cover letter, and list of references alongside a completed JU Application to Michele Roth at