Student Accounts Associate Cashier

Summary

Position Title

Student Accounts Associate

Department

Student Accounts

Status

Full Time/Non-Exempt

Position Summary

This position supports the entire student account staff by assisting with duties ranging from customer service to special projects. Answer phones, email and in-person requests for financial services information. Assists with billing third party sponsorship. Document imaging and other projects involving working with spreadsheets.

Essential Job Duties

  • Customer Service – represents JU and the student accounts office in a professional, friendly and caring
    manner.
  • Answer phones, emails and in person requests for financial services information in a timely manner.
  • Collect payments from students.
  • Accept deposits from auxiliary university offices; advancement, orthodontics, fine arts, athletics. Make daily deposits.
  • Reconcile cash drawer to daily cash receipt sessions.
  • Verify student health insurance information and code waivers.
  • Manage official payments, online payment processing, to include daily reconciliations.
  • Works with staff to assist with billing third party sponsors.
  • Works with staff to assist with student account collections.
  • Assist with creating, adjusting and managing student payment plans.
  • Transfer funds from student accounts to Dolphin 1 cards.
  • Special projects as assigned

Special Skills

  • Excellent verbal and written communication skills
  • Proficient in Word, Excel, and other software
  • Excellent customer service skills
  • Ability to maintain strict confidentiality
  • Ability to think critically and use discretionary judgment
  • Excellent problem solving skills and resourcefulness

Work Conditions

  • Well lighted work area, temperature and humidity controlled, seated most of the day

Prerequisites Required for Position

Minimum Education Requirement

  • Associate’s degree preferred.

Minimum Work Experience

  • Excellent computer skills
  • Customer service experience
  • Some accounting experience preferred but not required
  • Previous cash-handling experience

Preferred Qualifications

  • Demonstrated ability to handle multiple competing priorities in a calm and professional manner

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

Covid Vaccination Information: Faculty and Staff

All Jacksonville University employees who work at any JU facility must be vaccinated against COVID-19.

For more information regarding the JU vaccination policy, please click the link below.

JU Vaccination Policy

To Apply

Interested applicants will need to submit a JU Application along with a copy of their resume, cover letter, and list of references to Shannon Von Balson at svonbal@ju.edu.