Student Accounts Associate Cashier

Summary

Position Title

Student Accounts Associate

Department

Student Accounts

Status

Full Time/Non-Exempt

Position Summary

This position supports the entire student account staff by assisting with duties ranging from customer service to special projects. Answer phones, email and in-person requests for financial services information. Assists with billing third party sponsorship. Document imaging and other projects involving working with spreadsheets.

Essential Job Duties

• Customer Service – represents JU and the student accounts office in a professional, friendly and caring
  manner.
• Answer phones, emails and in person requests for financial services information in a timely manner.
• Collect payments from students.
• Accept deposits from auxiliary university offices; advancement, orthodontics, fine arts, athletics. Make daily deposits.
• Reconcile cash drawer to daily cash receipt sessions.
• Verify student health insurance information and code waivers.
• Manage official payments, online payment processing, to include daily reconciliations.
• Works with staff to assist with billing third party sponsors.
• Works with staff to assist with student account collections.
• Assist with creating, adjusting and managing student payment plans.
• Transfer funds from student accounts to Dolphin 1 cards.
• Special projects as assigned

Special Skills

• Excellent verbal and written communication skills
• Proficient in Word, Excel, and other software
• Excellent customer service skills
• Ability to maintain strict confidentiality
• Ability to think critically and use discretionary judgment
• Excellent problem solving skills and resourcefulness

Work Conditions

• Well lighted work area, temperature and humidity controlled, seated most of the day

Prerequisites Required for Position

Minimum Education Requirement

• Associate’s degree preferred.

Minimum Work Experience

• Excellent computer skills
• Customer service experience
• Some accounting experience preferred but not required
• Previous cash-handling experience

Preferred Qualifications

• Demonstrated ability to handle multiple competing priorities in a calm and professional manner

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Interested applicants will need to submit a JU Application along with a copy of their resume, cover letter, and list of references to Shannon Von Balson at svonbal@ju.edu.