Residential Life Coordinator


Position Title

Residential Life Coordinator


Residential Life


Full Time/Exempt

Position Summary

The Department of Residential Life is committed to providing a place of belonging for the residential students at Jacksonville University. We act as champion for our residents, seeking to create safe space where every person is honored and celebrated in their individuality and personal identity. Our department is often responding to crisis and conflict resulting in high emotions. We prioritize transparency in our service to students and our community.

Our team values empathy, vulnerability, and a spirit of learning. We believe in fun! As professionals living with college students, we share in a unique work experience. Our team strives to support one another and show up as community members. We are interested in holding one another accountable and thrive on openness to new ideas.

As a Residential Life Coordinator (RLC), your mission would be to cultivate community and belonging for residents living in a specific residential hall. A key component of your role is leading a team of RAshiring, training and serving as an active mentor in their lives. You will be successful in this role if you are a person that thrives in a fast-paced, people-first environment. You prioritize fun, showing up as a committed teammate, and providing excellent service. 

Essential Job Duties

  • Provide leadership and oversight of the daily operations of one or more residential communities;
  • Support and assist in the continued development of the Residential Curriculum: a relationship focused, community based, developmental experience within the university residence halls to supplement the academic mission of the university for first-year students;
  • Provide administrative support for the Main Residential Life Office, including maintaining a high level of friendliness and customer service;
  • In conjunction with the Operations Coordinator, assist in Residential Life record keeping, data entry, and maintenance of related databases;
  • Coordinate, track, and follow up on maintenance work orders with Physical Plant and Residential Life professional staff, as well as keeping residents apprised of progress when necessary;
  • Teach JU 201, a leadership course for Resident Advisor candidates as needed;
  • Conduct disciplinary conferences with students involved in violations of university policies;
  • Respond, in a positive and collaborative manner, to needs and concerns of students, parents, and other relevant stakeholders;
  • Live on-campus, in an apartment provided by the university, and serve on evening/weekend duty rotation for an on-campus population of 1,400 students; and
  • Evening and weekend responsibilities, as well as other relevant duties assigned by the Director of Residential Life. 

Required Skills/Abilities:

  • This position requires the Coordinator to reside on campus, in an apartment provided by the university, with utilities provided.
  • A meal plan is provided, subject to the schedule of on-campus dining facilities.
  • Demonstrated ability to successfully balance, prioritize, and manage multiple tasks in an active, fast-paced environment, while providing superior constituent service;
  • Demonstrated ability to work in a team-oriented, student-centered environment; and
  • Excellent oral, written, computer, problem-solving, critical thinking, customer service, and fiscal management skills.

Education, Certificates, Licenses, and Experience:

  • Bachelor’s degree from a regionally accredited college or university;
  • High level of comfort with frequent student contact, with residing on campus, and being accessible outside of traditional office hours;
  • Supervisory experience and the ability to advise diverse student groups;

Preferred Qualifications

  • Master’s degree in higher education/student affairs or related field from a regionally accredited college or university, or demonstrated progress towards completion of such a degree;
  • Experience in residence life and housing at a small or medium-sized liberal arts college or university;
  • Experience with athletic, fraternity, and sorority residential housing.
  • Experience with Datatel, StarRez, Maxient, Card Smith, and Argos

Physical Requirements:

  • Must be able to physically respond in person to student needs, including but not limited to oncall emergencies and crisis
  • Ability to assend and decend stairs
  • Adequate hearing to communicate effectively in person and by phone.
  • Near vision sufficient to read written communications and computer display screens

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

In lieu of a cover letter, please respond the questions below and submit along with your resume to:

Sarah Hart, MA.
Assistant Director of Residential Life
Jacksonville University
Electronic Mail: 

Application Questions:
1. What drew you to this position at Jacksonville University? (250 words max)
2. What have you done in the past to show up as a team member? (250 words max)
3. When was the last time you admitted to being wrong? What did that look like? (250 words max)
4. Who was a leader or mentor in your life you admired and why? (250 words max)
5. What unique lens personally or professionally would you bring to Residential Life? (250 words max)