Residential Life Coordinator


Position Title

Residential Life Coordinator


Department of Residential Life - Student Affairs

Position Reports to

Director of Residential Life

Effective Date

July 1, 2024


Full Time/Exempt

Job Summary

The Department of Residential Life is committed to providing a place of belonging for the residential students at Jacksonville University. We act as champion for our residents, seeking to create safe space where every person is honored and celebrated in their individuality and personal identity. Our department is often responding to crisis and conflict resulting in high emotions. We prioritize transparency in our service to students and our community.

Our team values empathy, vulnerability, and a spirit of learning. We believe in fun! As professionals living with college students, we share in a unique work experience. Our team strives to support one another and show up as community members. We are interested in holding one another accountable and thrive on openness to new ideas.

As a Residential Life Coordinator (RLC), your mission would be to cultivate community and belonging for residents living in a specific residential hall. A key component of your role is leading a team of RAs- hiring, training and serving as an active mentor in their lives. You will be successful in this role if you are a person that thrives in a fast-paced, people-first environment.

Supervisory Responsibilities

  • Supervision and mentorship of student leaders.


Mentorship & Team Leadership:

  • Lead a team of Resident Assistants, including regular 1:1s and team meetings;
  • Create systems of accountability while seeking creative solutions for individualized growth of student leaders;
  • Actively participate in hiring and training for all ResLife staff annually;
  • Prepare and lead various training sessions during ResLife staff training in August;
  • Participate in the creation and execution of a comprehensive programming model and community engagement plan;
  • Intentionally engage as a team member on the professional staff ResLife team- showing up to meetings ready to offer input, following through on assigned tasks, and eagerly committing to shared projects

Building Management:

  • Provide leadership and oversight of the daily operations of one or more residential communities;
  • Coordinate, track, and follow up on maintenance work orders with Facilties team, keeping residents apprised of progress when necessary;
  • Live on campus in assigned residential community as primary residence;
  • Actively walk building(s) and assess ongoing needs as a part of weekly schedule;
  • Communicate high need areas to leadership and act as an advocate of assigned community;
  • Participate in an on-call rotation during non-traditional business hours

Residential Student Experience:

  • Respond, in a positive and collaborative manner to needs and concerns of students, parents, and other relevant stakeholders;
  • Meet with students frequently as needs or concerns arise related to general experience, roommates, facilities, etc;
  • Support various interest or living-learning communities, such as the Gender Inclusive Community and Greek Life communities;
  • Act as an advocate and voice for the residential student experience through participating in various campus organizations and/or committees;

Required Skills/Abilities

  • Excellent interpersonal skills and a high level of dedication to providing excellent customer service;
  • High level of comfort with frequent student contact and being accessible outside of traditional office hours;
  • Demonstrated ability to successfully balance, prioritize, and manage multiple tasks in an active, fast-paced environment with frequent interruptions;
  • Excellent communication skills, both written and verbal;
  • Ability to work with diverse student populations, creating a safe and welcoming environment;
  • Maintain confidentiality and discretion when handling sensitive material and information.

Education, Certificates, Licenses, & Experience

  • Bachelor’s degree from a regionally accredited college or university, Master’s degree preferred;
  • Experience working in college housing or other areas within student affairs, preferably 1- 3 years experience working at the professional level;
  • Experience working in Outlook, Teams, and Microsoft suite.

Physical Requirements

  • Lifting, bending, and pulling equipment is required in the process of setting up or taking down equipment used for special events.
  • Position requires extensive walking (both indoors and outdoors) and climbing of stairs, lifting, carrying, or moving of equipment and furniture up to 50 pounds, bending at the hips and knees, crouching, kneeling, stooping and similar movements may also be required.

Important Note

This is not an exhaustive list of all responsibilities, duties, and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Interested applicants are asked to submit a resume and cover letter to Timothy Leyson at