Classroom Technology Support


Position Title

Classroom Technology Support


Academic Technology

Position Reports to

Audio-Visual Specialist

Effective Date

August 1, 2024


Full Time/Exempt

Job Summary

This position will provide technical support for Jacksonville University's classroom technology; inclusive of computer labs, classroom instructor workstations, large venues, audio/visual equipment, integrated software and other facilities featuring audio and video conferencing systems. A successful candidate will have the necessary skills to investigate, troubleshoot, test, recommend, and integrate new technologies for university use. A major component of this position will require the individual to deploy new equipment or software in learning and meeting spaces on a regular maintenance schedule. Additional responsibilities include providing training for classroom technology

Supervisory Responsibilities



  • Provide excellent customer service to faculty and staff in response to reported issues
  • Troubleshoot, analyze, and resolve technical problems in classrooms and computer labs (problems may be related to, but are not limited to projectors, A/V switcher/controllers, document cameras, computers, printers, etc.)
  • Check and test computer and audio-visual equipment to ensure proper functionality
  • Assist in the installation of classroom equipment
  • Perform troubleshooting, maintenance and basic repairs of classroom instructor workstations, A/V equipment in classrooms, conference rooms, and large venue areas
  • Recommends replacement and upgrades to equipment and software as necessary
  • Configure and deploy software to workstations as directed
  • Log service requests, document troubleshooting steps, and problem resolution details in ticket system
  • Contribute knowledgebase articles as appropriate
  • Monitor and support operation of video and audio-conferencing systems in classrooms and conference rooms
  • Monitor and track classroom technology assets
  • Assist faculty, staff, and students over the phone and in person with classroom technology
  • Provide training and support to the JU community on the use of classroom and conference room technology

Required Skills/Abilities

  • Experience related to technical end-user support services
  • Possess and demonstrate excellent customer service, cooperation, and team working skills/abilities
  • Possess a core understanding of common video signals
  • Possess a core understanding of audio signal flow
    Experience with common instructional technology equipment e.g. document cameras, presentation remotes, pen displays, projectors, video conference technology
  • Basic familiarity with professionally installed audio visual systems. (Experience with AMX, Crestron, or Extron hardware and control systems is a plus.)
  • Possess basic Windows PC and Apple troubleshooting skills
  • Ability to make minor repairs on classroom and conference room technology
  • Ability to work independently under minimal guidance
  • Ability to communicate well with others, both verbally and in writing, and be able to effectively interact with administration, faculty, staff and other outside contacts in a pleasant, positive manner
  • Ability to measure and report on metrics and indicators of service level activity and customer satisfaction
  • Possess and demonstrate capacity for problem determination and resolution, specifically related to problems of a technical nature
  • Possess and demonstrate high attention to detail and ability to prioritize competing tasks and responsibilities

Education, Certificates, Licenses, & Experience

  • Minimum Education Requirement:
    • High School degree
  • Minimum Work Experience:
    • Minimum three (3) years of related experience, preferably in higher education
  • Preferred Qualifications: 
    • Associate degree or two (2) years post-secondary technical school training in an audio-visual
      degree program.

Physical Requirements

  • Must be able to lift and carry equipment and supplies weighing up to 40 pounds
  • Must be able to bend, stoop and reach
  • Manual dexterity to efficiently operate a computer keyboard and other business machines
  • Near vision sufficient to read written communications and computer display screens
  • Adequate hearing to communicate effectively in person and by phone

Important Note

This is not an exhaustive list of all responsibilities, duties, and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Interested applicants are asked to submit a resume and completed JU application to Dee Thornton at