I need help
Contacts & Resources
After-Hours Emergency?
Please contact Campus Security at (904) 256-7585.
Media Inquiries & Press Contacts
Contact our Media Services team at media@ju.edu.
Finances
Common Issues
- How to apply for financial aid
- How to pay my bill
- How to set up a payment plan
- What is JU’s code for the FAFSA?
Our FAFSA code is 001495.
I need to talk to a person.
- Student Financial Services
- (904) 256-7060
- sfs@ju.edu
- Student Accounts
- (904) 256-7080
- sfs@ju.edu
Technical Support
Common Issues
- I forgot my password.
- Where do I go to access my:
- How do I sign up for University text alerts?
- Digital accessibility issues, such as for a disability: Contact websupport@ju.edu.
I need to talk to a person.
- IT Help Desk
- (904) 256-7200
- helpdesk@ju.edu
Visiting Campus
Common Issues
I need to talk to a person.
- Campus Security
- (904) 256-7585
- campus.security@ju.edu
- Undergraduate Admissions
- (904) 256-7000
- admissions@ju.edu
- Graduate & Professional Admissions
- Meet your graduate admissions officer.
- (904) 256-7000
- graduateadmissions@ju.edu
Admissions
Common Issues
I need to talk to a person.
- Undergraduate Admissions
- (904) 256-7000
- admissions@ju.edu
- Graduate & Professional Admissions
- Meet your graduate admissions officer.
- (904) 256-7000
- graduateadmissions@ju.edu
Classes
Common Issues
- How do I pick a major?
- How do I register for classes?
- Finding my professor’s email address
- Books
- Library Services
- Finding a tutor
- Writing help
- I'm struggling or have a personal emergency and need help.
Please contact the Care Team at studentlife@ju.edu.
I need to talk to a person.
- Registrar
- (904) 256-7090
- registrar@ju.edu
- Undergraduate Academic Advising
- Graduate & Professional Academic Advising
- Bookstore
- (904) 256-7500
- JUBookstore@ju.edu
Student Life
Common Issues
- How do I get involved?
- How can I find a job on campus?
- I have a disability. How can I request accommodations?
- I need help planning my future.
- What events are happening on campus?
- I'm struggling or have a personal emergency and need help.
Please contact the Care Team at studentlife@ju.edu.
I need to talk to a person.
- Student Success Center
- (904) 256-7090
- Student Engagement & Leadership
- Campus Recreation & Wellness
- (904) 256-7256
- jaxrecwell@ju.edu
Health & Safety
Common Issues
- How I get an appointment at the Student Health Center? Call (904) 256-8080.
- Where can I get tested for COVID-19?
- I have a disability. How can I request accommodations?
- I need to talk to a counselor.
I need to talk to a person.
- Student Health Center
- (904) 256-8080
- shc@ju.edu
- Student Counseling Center
- (904) 256-7180
- scc@ju.edu
- Campus Security
- (904) 256-7585
- campus.security@ju.edu
Housing & Dining
Common Issues
I need to talk to a person.
- Residential Life
- (904) 256-7538
- housing@ju.edu
Parents & Families
Common Issues
- How can I request a well check for my child who lives on campus? Contact Residential Life at (904) 256-7538 or housing@ju.edu.
- How do I get involved at Jacksonville University? Fill out this form.
- After-Hours Help: Contact Campus Security at (904) 256-7585.
I need to talk to a person.
- Campus Security
- (904) 256-7585
- campus.security@ju.edu
- Residential Life
- (904) 256-7538
- housing@ju.edu