Third-party VPNs, iCloud Private Relay, and similar services

Third-party VPNs, iCloud Private Relay, and similar services 

Summary 

Third-party VPN (Virtual Private Network) services, including Apple's iCloud Private Relay, 
route your devices' network traffic through servers managed by the VPN provider and their partners.  While this can improve privacy on public networks*, it can impact your ability to access Jacksonville University's services.  Third-party VPNs also interfere with Jacksonville University's network security monitoring, including anti-malware scanning of network traffic. 

Additionally, Jacksonville University does not have any way of monitoring, supporting, or otherwise ensuring the performance of traffic being routed through Third-party VPN services.  Network Services staff have observed that devices using these services experience greatly reduced Internet speeds and frequent interruptions in network traffic.  These interruptions appear as if the campus network is experiencing an outage, even when it is working properly.  Disabling the Third-party VPN on the affected devices has been shown to immediately resolve these issues. 
 
*VPNs can enhance privacy and security when using public Wi-Fi networks or otherwise untrusted networks, such as those at restaurants, retail stores, hotels, and airports.  

Frequently Asked Questions 

Do disabling these settings reduce my privacy or security? 

Jacksonville University’s network is already configured to support private, authenticated, and encrypted traffic to protect your data. Your web traffic when accessing our resources remains encrypted end-to-end (HTTPS) even with Private Relay/VPN off.  
  
How do I disable iCloud Private Relay? 
 
Official instructions can be found at https://support.apple.com/en-sg/guide/iphone/iph499d287c2/ios .

iCloud Private Relay should be disabled when accessing Jacksonville University’s network.  To do this, follow these instructions:

 
Go to Settings ⚙ > Wi-Fi. 
Tap ⓘ, then turn Limit IP Address Tracking off. 
If you turn off Limit IP Address Tracking for a Wi-Fi network on your iPhone, iCloud Private Relay is turned off for this network across all your devices where you’re signed in to the same Apple Account. 
  
Alternatively, you can completely disable iCloud Private Relay on your device by following these instructions: 

Go to Settings ⚙ > [your name] > iCloud > Private Relay, then tap Private Relay. 
Tap Turn Off Private Relay.