Contact Us

Jacksonville University 2800 University Blvd North
Jacksonville, FL 32211

(904) 256-8000

web@ju.edu

How-To's

The How-To's section is an area where the most commonly asked questions can be answered. All information in this area is saved in .PDF style documents. To read these files, you might need Adobe Reader. If you click on the below files and they do not open, please install Adobe Reader.

 

Password Help


 

​Forgot your Jacksonville University Password
​Change your Jacksonville University Password
​Activate your Jacksonville University Account - First Time Students

 

EMail Help


 

Please Note:

Student email has been changed from Microsoft Live/Outlook to Microsoft Office 365.

Office 365

Configuring an Android Device (tablet/phone) for Faculty/Staff/Employee Email
​Configuring an iPhone for Faculty/Employee Email
​Configuring an iPad for Faculty/Employee Email
​Configuring Outlook 2011 (Mac) to work with Faculty/Employee Email
​Configuring and iPhone/iPad for Student Email
​Configuring Apple Mail to access Student Email
Configuring an Android Device (Phone/Tablet) for Student Email
​Server Settings for Student Email
​Forwarding Student Email to Another Address
​How to use JU Talk
​Enable Cached Exchange Mode in Outlook 2013
​Connect to a Additional Mailbox with Outlook 2013/2016
​Connect to a Additional Mailbox with Outlook 2010
Connect Public Folder Calendar to Outlook

 

Wireless Help (DolphinNet and Public Access)


Please Note: If you require assistance in configuring a wireless device to use the campus wireless network, please give the IT Helpdesk a call at (904) 256-7200. We will be able to get you in contact with a technician that can assist in getting your device connected.

​How to Connect to JU's Wireless DolphinNet Network
​How to Connect to JU's Wireless Public Access Network

 

Miscellaneous


How to Connect to Your Personal Website
How to Recover a Deleted File or Folder from a Network Drive
​How to Install Office 2013 for Home
​How to Create Notebooks in OneNote 2013
​How to Create Subpages In OneNote 2013
Connect via FTP to Change a Website (users.ju.edu)
​Map a Network Drive (PC)
​Map a Network Drive (Apple)
​Map a Network Printer (PC and Apple)
​Registration Site for Game Devices and Ethernet Connected Computers