How-To's

The How-To's section is an area where the most commonly asked questions can be answered. All information in this area is saved in .PDF style or Text Only documents. To read the PDF documents, you might need Adobe Reader. To download Adobe Reader please click the following link:

Adobe Reader

If a text only option is needed for the document, please click the TEXT ONLY link next to each document.


Password Help

​Forgot your Jacksonville University Password Text Only
​Change your Jacksonville University Password Text Only
​Activate your Jacksonville University Account - First Time Students Text Only

 


 

EMail Help

Student email has been changed from Microsoft Live/Outlook to Microsoft Office 365.

Office 365

Configuring an Android Device (tablet/phone) for Faculty/Staff/Employee Email
​Configuring an iPhone for Faculty/Employee Email
​Configuring an iPad for Faculty/Employee Email
​Configuring Outlook 2011 (Mac) to work with Faculty/Employee Email
​Configuring and iPhone/iPad for Student Email
​Configuring Apple Mail to access Student Email
Configuring an Android Device (Phone/Tablet) for Student Email
​Server Settings for Student Email
​Forwarding Student Email to Another Address
​How to use JU Talk
​Enable Cached Exchange Mode in Outlook 2013
​Connect to a Additional Mailbox with Outlook 2013/2016
​Connect to a Additional Mailbox with Outlook 2010
Connect Public Folder Calendar to Outlook

 

Computer & Device Registration (SafeConnect)


If you require assistance in configuring a wireless device to use the campus wireless network, please give the IT Helpdesk a call at (904) 256-7200. We will be able to get you in contact with a technician that can assist in getting your device connected.

​How to Connect to Campus Wireless/Wired Network via Windows PC (SafeConnect)
​How to Connect to Campus Wireless/Wired Network via MacBook/iMac (SafeConnect)
How to Connect to Campus Wireless With Smartphones and Tablets (SafeConnect)
How to Connect Other Devices to the Campus Network (SafeConnect)
SafeConnect Frequently Asked Questions
 
Jacksonville University Visitor Wireless Connection (Public_Access)

 

Miscellaneous


How to Connect to Your Personal Website
How to Recover a Deleted File or Folder from a Network Drive
​How to Install Office 2013 for Home
​How to Create Notebooks in OneNote 2013
​How to Create Subpages In OneNote 2013
Connect via FTP to Change a Website (users.ju.edu)
​Map a Network Drive (PC)
​Map a Network Drive (Apple)
​Map a Network Printer (PC and Apple)
 

Contact Us

Jacksonville University 2800 University Blvd North
Jacksonville, FL 32211

(904) 256-8000