How To

The How-To's section is an area where the most commonly asked questions can be answered. All information in this area is saved in .PDF style or Text Only documents. To read the PDF documents, you might need Adobe Reader.

If you having problems accessing the My JU webpage and you have changed your password, you will need to clear your browser cache.  Please scroll down to the Browser Help section.  This will walk you though on how to clear your browser cache.

Password Help

Your password will need to be at minimum 15 characters, contain at least one uppercase letter, one lowercase letter, one number and two symbols/ special characters and no spaces.

Preparing For Your New Computer

Here are some helpful links to assist you in preparing for the delivery of your new computer.

How do I prepare for a computer replacement?

Browser Help

To find what browser you are currently using, please look in the upper left hand corner of your browser window.  This should display the name of the browser.  Current widely used browsers are Google Chrome, Microsoft Edge, Google Chrome, and Safari.

Email Help

Office 365Student email has been changed from Microsoft Live/Outlook to Microsoft Office 365.

Computer & Device Registration (SafeConnect)

If you require assistance in configuring a wireless device to use the campus wireless network, please give the IT Helpdesk a call at (904) 256-7200. We will be able to get you in contact with a technician that can assist in getting your device connected.


Okta Registration

Here are some helpful links to assist you in registering your device for Okta.If you require further assistance please contact the helpdesk at (904) 256-7200.

Information Technology

Related Links


Information Technology

Telephone number

(904) 256-7200

Email address
Office location

Founders Building
Information Technology
2800 University Blvd N
Jacksonville, FL 32211