How To

Information Technology

Related Links

Contact

Information Technology

Telephone number

(904) 256-7200

Email address
Office location

Founders Building
Information Technology
2800 University Blvd N
Jacksonville, FL 32211

The How-To's section is an area where the most commonly asked questions can be answered. All information in this area is saved in .PDF style or Text Only documents. To read the PDF documents, you might need Adobe Reader.

If you having problems accessing the My JU webpage and you have changed your password, you will need to clear your browser cache.  Please scroll down to the Browser Help section.  This will walk you though on how to clear your browser cache.

Password Help

Browser Help

To find what browser you are currently using, please look in the upper left hand corner of your browser window.  This should display the name of the browser.  Current widely used browsers are Googgle Chrome, Internet Explorer, Microsoft Edge, Goggle Chrome, and Safari.

Email Help

Office 365Student email has been changed from Microsoft Live/Outlook to Microsoft Office 365.

Computer & Device Registration (SafeConnect)

If you require assistance in configuring a wireless device to use the campus wireless network, please give the IT Helpdesk a call at (904) 256-7200. We will be able to get you in contact with a technician that can assist in getting your device connected.

Miscellaneous