FAQ

Frequently Asked Questions

Are you offering services online?

Yes! We are offering all of our services using secure virtual telehealth platforms. If you would like to schedule a telehealth appointment with a counselor, fill out an Appointment Request Form.

How do I prepare for a telehealth appointment?

To engage in a telehealth appointment, you will need access to a quiet, private space during the time of your appointment. You will also need reliable access to a device, such as a desktop computer, laptop, or cellphone, as well as headphones or earbuds, if possible. Ensure that your devices are properly charged and connected to the internet. Plan to log into your secure client portal prior to your session to complete paperwork and access important links.

Can I reschedule or cancel my appointment?

You can reschedule your appointment through the "Appointments" tab in your messaging portal. You can cancel an appointment by responding "NO" to your text or email reminder. If you need to reschedule or cancel your appointment, please do so at least two days in advance, so that we can offer that time slot to another student. If you would like to schedule again after cancelling an appointment, please contact the SCC through the messaging portal, phone, or email.

Who is eligible for counseling services?

All currently registered JU students are eligible to utilize counseling services. However, students must be physically located in the state of Florida to engage in individual counseling, for both in-person and telehealth. Any JU student, regardless of location, may engage in virtual workshops, consultation services, or request referrals.  

I'm not sure counseling is right for me, what can I do?

We understand that counseling is a personal choice, and may not be right for everyone. If you would like to talk with a counselor about your options, please submit an Appointment Request Form and request a consultation. You can use this meeting to discuss your concerns and come up with a plan for moving forward, which may involve other SCC or JU resources, community-based options, and/or self-help tools. 

If you'd like to learn more about mental health, check out our resources pages for helpful articles, guides, activities, apps, organizations, and videos about wellness.

You are also welcome to participate in our virtual workshops, which are offered throughout the semester on a variety of wellness and performance enhancement topics.