Make An Appointment with a Tutor
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Schedule a Tutoring Appointment
Students can now schedule an appointment online. Once we open for tutoring on August 23th, students will have three ways to schedule an appointment:
- Stop by the ASC (Swisher Library 3rd Floor)
- Call the ASC at 904-256-7123
- Schedule online
If you choose to schedule your own appointment online, look for "Starfish" on MyJU in the Applications section (this will only work for JU students). Once you are redirected to Starfish, please follow the below instructions to schedule an appointment:
- Locate Courses in Starfish (by clicking on the three line menu in the top left).
- Any course that offers tutoring will have a link to "Schedule an appointment" with ASC.
- Select the subject area you are seeking help with.
- Select a date and time that works best for you.
- You will need to decide if you want to prioritize being in person in the Center for your session or being virtual. You can prioritize the time (regardless of modality) and choose the time that best suits you. When you are selecting a date and time, it will tell you if the appointment will be virtual through Blackboard Collaborate or in person.
- On the Does this look correct? screen, you should:
Ensure the right course is selected.
Enter additional information in the open text box.
Please add as much detail as possible on what you want assistance with so the tutor can be as prepared as possible to assist you.
NOTE: Only courses you are registered for and ones for which we have a tutor will show up in the scheduling program. If you want a tutor in a course that doesn't pop up, please contact us & we will try our best to find someone to help you.
*In-person appointments are limited by social distancing and space available. Please plan ahead if you prefer to have your tutoring session in person in the ASC. See below for more information about the types of tutoring available this semester.
*All appointments are individual, particularly those in-person in the Center. Group tutoring can only be arranged by special request and will likely be held virtually to adhere to JU social distancing protocols during the pandemic.
From within Starfish, you can also join a virtual queue between 12 noon and 9 p.m. Enter Drop-In Kiosk. Please note: You are not guaranteed to be seen when joining the virtual queue. If you are not seen within 30 minutes, please try again later. We will also be reaching out when available to find a time to meet with you. Drop-in tutoring is meant to address quick questions, not provide full tutoring sessions.
ASC: Quantitative Literacy/Data Tutoring: Select this service if you need help regarding the development of better quantitative literacy or data skills. (https://jacksonvilleu.az1.qualtrics.com/jfe/form/SV_a96coktOBFxXPoi)
ASC: Research Tutoring: Select this service if you need help regarding the development of better research skills. (https://jacksonvilleu.az1.qualtrics.com/jfe/form/SV_a96coktOBFxXPoi)
ASC: Study Skill Tutoring: Select this service if you need help regarding the development of better study skills. (https://jacksonvilleu.az1.qualtrics.com/jfe/form/SV_a96coktOBFxXPoi)
Types of Tutoring Appointments
In-Person Tutoring in the ASC
Only one session will take place per table. Face coverings are required when in the Academic Support Center and for the entirety of your tutoring session.
We are not able to offer small group tutoring for the fall semester—only one-on-one tutoring sessions.
When working on online practice problems, as is often the case in tutoring, the tutor and student will need to work together by each looking at their own monitor connected to the same computer (and using their own keyboard and mouse).
Many of the ASC’s tutoring hours will be held virtually during the fall semester to accommodate COVID-19 social distancing guidelines. Each tutor will have a Blackboard Collaborate (BBC) room used for their virtual sessions, which the student will enter as outlined in the instructions they’ll be sent in a confirmation email. Depending on the course and what the student wants to work on, the tutor and student can either stay in the BBC room or the tutor will share a link to a GoBoard “board.”
The ASC has partnered with GoBoard so that we are able to provide additional functionality for our all of our tutoring sessions. GoBoard allows for screen sharing with video and audio; all sessions are recorded automatically for compliance, accountability, and training; a PDF of the board is emailed to students and tutors after the session, which serves as a great study tool. GoBoard has functionality designed intentionally for all kinds of tutoring sessions: from Organic Chemistry to writing.
NOTE: The best browser to use for Virtual Tutoring appointments is Google Chrome. You can also use Firefox and Safari; do NOT use Microsoft Edge or Internet Explorer. Please make sure you are using the most updated version of your browser. Also, you will need video and audio capabilities for your session.
Tutoring for Remote Learners & Online Courses
This semester, students enrolled in online courses and students staying remote will have access to the virtual tutoring offered by our ASC tutors (see above). Brainfuse Online Tutoring will not be available this semester, as we have our own tutors with virtual availability to support our distance learners.
For students looking for virtual writing support may either submit a paper and get feedback from a writing tutor or contact the Writing Center to schedule an appointment. Students may meet in-person or virtually with a writing tutor.