Frequently Asked Questions

When should I make a tutoring appointment?

Students should sign up to meet with a tutor if they need assistance. Tutoring is not just for students who are struggling in a course; if you have a question about course content, how to complete a homework problem, how to stay organized, how to best prepare for an exam, etc. you can benefit from meeting with a tutor.

Is tutoring available for every course?

We try to make tutoring available for as many courses as possible, but there are some limitations.  At the present time we do not generally offer tutoring for graduate level courses (numbered 500 and above). Some upper division courses offered in alternate years may not have tutors available since student who took the course the last time it was offered have graduated and are no longer available to tutor.


Do I need to make an appointment or can I just show up?

We highly recommend making an appointment to meet with a tutor. If you walk into the ASC and ask to meet with a tutor, we cannot guarantee that someone will be available for your course at that particular time.

How far in advance can I make an appointment?

You can schedule an appointment up to two weeks in advance or even just a few minutes before the time you want, based on tutor availability. 

How can I make an appointment?

You can schedule a tutoring appointment by stopping by the ASC, calling us at 904.256.7123, or by going to MyJU, clicking on Tutoring Appointments, and following the instructions on our "Make an Appointment" page by clicking here.

What should I bring to my tutoring session?

You should always have your notes, textbook, homework, and/or any questions that you have about your course to your session. This will help you and your tutor make the most of your session--whether in person or virtual.

What should I do prior to meeting with a tutor to ensure I get the most out of the session?

To make the most of any tutoring session, you should do the following:

  • Attend class
  • Take notes during class
  • Read assigned material
  • Try homework problems
  • Bring relevant material and questions

What should I expect to do/to happen during a tutoring session?

You and your tutor will meet one on one to work on your questions. You should expect to actively participate in the session by:

  • Asking questions for clarification
  • Taking notes to refer to later
  • Answer questions the tutor may ask
  • Demonstrate knowledge of what you’ve covered with your tutor during the session

Please Note: Tutors will not assist with graded assignments or take-home exams without written permission from the faculty member emailed to the Academic Support Center.

How often can I come to tutoring?

Due to the high demand for tutoring, the ASC has had to implement the below restrictions in the past. If demand is not too high, the ASC may remove these limits; the ASC reserves the right to reinstate any limits at any time. Please check with our staff to see our current policies.

  • 1 recurring/weekly appointment per course
  • No more than 3 appointments per course in a week
  • No back-to-back appointments with the same tutor
  • No more than 1 appointment with the same tutor in a single day
  • Students cannot schedule back-to-back appointments with the same tutor for the same course. 
  • If a student is more than 15 minutes late for a scheduled appointment, in-person at the center, or virtual, the student will have to schedule a new appointment. No exceptions.

Note: If you have a documented learning difference and have registered with Disability Support Services, some of these restrictions can be waived. Please contact Dr. Lee Ann Clements if you have any questions about this.

How long is a tutoring session?

All tutoring sessions can last up to 50 minutes. However, you are not required to stay the full time if you only have a few questions or finish early.

What options are available to online students?

All undergraduate students enrolled in an online course have access to virtual tutoring offered by the ASC peer tutors. Please follow the same instructions for scheduling appointment outlined above, but make sure you are selecting "ASC Virtual" as your center to see what virtual appointments are available. Read more about our virtual tutoring by clicking here.

What happens if I miss my appointment?

Tutoring assistance is in high demand. If you are not able to keep your scheduled appointment, we ask that you notify the Academic Support Center either by phone (904.256.7123) or by email at at least two hours prior to your session. If you miss your appointment, you will receive an email informing you that you have missed.

If you have a weekly/recurring appointment, you are allowed to miss or cancel up to 3 sessions; if you reach 4, you will be notified that your recurring appointment has been canceled. You may not have another recurring appointment for that course, but you may make individual appointments as needed.

Is there a charge for tutoring?

No, tutoring is a service provided to all currently-enrolled JU undergraduate students.

Where is tutoring located?

All of our peer tutoring takes place in the Academic Support Center, on the 3rd floor of Swisher Library. We are also offering virtual tutoring, which takes place on Blackboard Collaborate; you will receive instructions for how to access your virtual session when you schedule an appointment. 

How do I schedule a recurring tutoring appointment?

If you would like to schedule another tutoring appointment, stop by or call the ASC at 904.256.7123. You can also notify your tutor that you would like further assistance with tutoring, and they will guide you to our front desk to a graduate assistant for scheduling. 

Who are the ASC tutors?

All tutors at the Academic Support Center are JU undergraduate and graduate students. They have all been recommended by JU faculty, have participated in extensive training aligned with College Reading and Learning Association standards, and must maintain a minimum 3.0 GPA.

How do I become a tutor?

The ASC hires during the spring semester for the following academic year. Please review the minimum qualifications and job responsibilities here if you are interested in becoming a tutor.

Does the ASC have an academic integrity policy?

All students involved in a tutoring session (both the tutor and the tutee) are expected to abide by all policies outlined in the Jacksonville University Academic Integrity & Misconduct Policy, as well as the Green Pages Code of Conduct. Any behavior that violates these policies may result in no longer being able to utilize tutoring at the Academic Support Center. In particular, any student who offers to pay an ASC tutor to complete an assignment, test, and/or course for that student, will prohibited from attending tutoring sessions for the remainder of that semester, and possibly the entire academic year.