Information Technology
Information Technology is located in the Founders building on the campus of Jacksonville University. The Helpdesk is the central point of contact for all service requests relating to computers, networks, and telephones, as well as technology questions and special requests.
Important Information
- Alumni Mailboxes are removed one year from your last attending class at Jacksonville University. We highly recommend saving any important emails prior to finishing your last class at the university. There are several ways to save your emails. However, we recommend the following method:
How to create a .PST file in Microsoft Outlook
- When setting up your OKTA authentication account, you will be asked for a secondary email account. We HIGHLY recommend entering a non Jacksonville University email address. This will allow a password reset without contacting the helpdesk.
- If you are thinking about changing your Cell Phone, please remove OKTA from your device BEFORE replacing your phone. You will NOT be able to do so after you have changed the phone and do not have access to the old device. For information on how to remove your old device from OKTA, please go to the following link:
How to Remove Your OKTA Account From a Device
- If you are experiencing issues with your password, please go to the following site to reset your password:
jacksonvilleuniversity.okta.com
- If you are unable to reset your password or have issues with OKTA (lost/damaged/changed phone), please give the helpdesk a call at (904) 256-7200.
- If you are unable to reach the helpdesk, please leave a voice mail. Or, you can also email us at helpdesk@ju.edu. Lastly, there is the option of submitting a Problem Ticket at the following site:
Need Help?
We might have a tutorial to help you. Please try the following link to our How To's (Help Section):
If you need one-on-one support, please contact us by:
Phone: (904)256-7200
Hours: Monday - Friday: 8:30a.m - 5:00 p.m.
eMail: helpdesk@ju.edu
Submit a Problem Ticket: