Quality Enhancement PlanLEADing the Conversation

Students walk along the St. Johns riverbank.

Summary Listening, Engaging, Advocating, and Developing to Create a Just, Equitable, Diverse, and Inclusive Campus

Jacksonville University has identified and developed LEADing the Conversation: Listening, Engaging, Advocating, and Developing to Create a Just, Equitable, Diverse, and Inclusive Campus as its five-year Quality Enhancement Plan (QEP). The overarching goal of LEADing is to enhance student learning and life-long student success by integrating the concepts of justice, equity, diversity, inclusivity, and belonging throughout the undergraduate student experience. We propose an integrated curricular and co-curricular plan whereby undergraduate students develop the skills to lead challenging conversations around social and cultural differences in their personal and professional lives.


The full Quality Enhancement Plan is available to download or print as a PDF.


QEP Goals

The goals of the plan are to:

  1. Strengthen Jacksonville University’s undergraduate curriculum to deepen students’ appreciation for human diversity and expand their awareness of the struggles and circumstances of underrepresented or marginalized groups;
  2. Create co-curricular experiences that promote justice, equity, diversity, inclusivity, and belonging and provide support for challenging yet constructive dialogue; and
  3. Provide professional development opportunities for upper-level undergraduate students, graduate students, faculty, and staff to maximize their impact when they engage in belonging-related conversations and activities.

Topic Selection

While selecting a QEP topic and developing LEADing the Conversation, the QEP Committee aimed to:

  1. Shape a representative inclusive process that valued input from a wide-range of campus constituencies including students, faculty, staff, alumni, and employers;
  2. Promote the mission, vision, and core values of Jacksonville University;
  3. Identify opportunities for improving student learning following a comprehensive survey analysis of institutional and student perceptions and attitudes;
  4. Complement or strengthen existing Jacksonville University programs;
  5. Consider best practices within the relevant literature and at other institutions; and
  6. Provide graduates with skills desired by employers and society at large.

Measuring Success

Student learning outcomes tied directly to institutional priorities and applicable to all disciplines were developed to address justice, equity, diversity, inclusivity, and belonging. In addition to the student learning outcomes, program outcomes were developed that aim to enhance curricular and co-curricular programming for students to engage in justice, equity, diversity, and inclusivity-themed learning and experiences, along with increasing faculty and staff support of these efforts.

Direct measures to assess these outcomes will include the HEIghten® Intercultural Competency & Diversity Assessment and the Intercultural Knowledge and Competence VALUE Rubric. Indirect measures will include the annual institutional campus climate survey, the National Survey of Student Engagement, and IDEA course evaluation surveys. Internally designed surveys will be used as indirect measures.

The logo for LEADing the conversation.

What's Next?

Jacksonville University will provide the financial, physical, and human resources to initiate, implement, and sustain LEADing. The University is committed to provide pilot-year investments and requisite resources over the five-year implementation of the QEP.

The organizational structure of LEADing has been created to make reporting responsibilities and oversight clear. Additionally, key LEADing personnel are in place.

As the QEP progresses, the QEP Steering Committee will administer and carefully analyze all budget-related expenses in collaboration with the Provost and the Chief Financial Officer.

The project will proceed in accordance with a detailed timetable that establishes the implementation of various program elements, budgetary expenditures, and assessment plans over the course of the multi-year period.

QEP Leadership

  • Katelyn Armstrong
  • Tam Caudill, co-chair
  • Whitney George, co-chair

Committee Membership

  • Katelyn Armstrong, SACSCOC Liaison
  • Laura Atkins
  • Rob Berwick
  • Julian Bryson
  • Tam Caudill, co-chair
  • Lee Ann Clements
  • Sandra Coyle
  • Erik DeCicco
  • Allana Forté
  • Whitney George, co-chair
  • Nisse Goldberg
  • DaVina Hamilton
  • Kelley Holladay
  • Katie Jackson
  • Aimee Lewin
  • Melissa McRae
  • Darby Rich
  • Amber Santos
  • Selen Savas-Hall
  • Emre Selvi
  • Caitlin Sockbeson
  • Dee Thornton
  • Colleen Wilson

Please reach out.

If you have questions about the Quality Enhancement Plan, please reach out to the Office of Analytics & Planning.

Contact Information Office of Analytics & Planning

Phone: (904) 256-7030
Email: oap@ju.edu

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