Institute for Healthcare Improvement (IHI) Open School Chapter

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“IHI was founded in the late 1980s by Dr. Don Berwick and a group of visionary individuals committed to redesigning health care into a system without errors, waste, delay, and unsustainable costs. The organization has grown from an initial collection of grant-supported programs to a self-sustaining organization with worldwide influence” - 


Introduction to the IHI Open School Chapter Network 

Launched in 2008, the IHI Open School is a global learning community that supports change agents to provide the best possible care through online courses in quality, safety, and leadership, and hundreds of local Chapters around the world. Based in Cambridge, MA, IHI mobilizes teams, organizations, and nations to envision an improved healthcare future.  

Learn more about the IHI Open School



The IHI Open School Chapter at Jacksonville University encourages and supports innovative interprofessional collaboration to advance healthcare improvement and patient safety competencies in current and future health professionals. 


  • Educate members about health care quality improvement science through IHI resources and Chapter events. 
  • Empower members to build an interprofessional network from other states, countries, and Chapters.  
  • Enhance members’ interprofessional collaborative skills through project-based learning opportunities and social activities including leadership and community organizing skills to improve community health. 
  • Encourage members to join or develop research initiatives and Quality Improvement (QI) practicum opportunities. 

What is Quality? 

The Institute of Medicine has defined quality as “the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge” (Lohr, as cited by the IOM, 2001, p. 232).  

What is Patient Safety? 

According to the Agency for Healthcare Research and Quality’s (AHRQ) Patient Safety Network, patient safety is defined as freedom from accidental or preventable injuries produced by medical care” (Agency for Healthcare Research and Quality [AHRQ], n.d.a). 


Open to all faculty and students. Your innovative ideas are welcomed as the chapter evolves. Currently, chapter membership is free and you can sign up by e-mailing Dr. Teri Chenot at Take advantage of this opportunity to become one of the 200,000+ international members of IHI Open School. 

Dr. Teri ChenotDr. Teri Chenot

Department Chair of the Healthcare
Quality and Safety Programs
Currently serves as the Chapter Leader/Faculty Advisor for the IHI Open School Chapter 







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Agency for Healthcare Quality and Research (AHRQ) (n.d.). AHRQ definition of patient safety. Retrieved from on 9/27/20. 
Institute of Medicine (2001). Crossing the quality chasm: A new health system for the 21st  century. Washington (DC): National Academy Press.   

News Releases 
New National Action Plan Seeks to Re-Energize Patient Safety Improvement and Accelerate Change (2020, Sept. 14). Retrieved from