Visitors & Guests

Jacksonville University will welcome visitors and guests back to our campus with a few new requirements designed to protect the health and safety of those who live, work and study here.

  • If you or someone in your household has tested positive for COVID-19 in the past 14 days, or if you are exhibiting symptoms of illness such as fever, cough or shortness of breath, please do not come to campus.
  • Anyone who is not a JU student will not be permitted in residential halls this fall after move-in week. Also, Athletics recruits may not stay overnight in the residential halls this fall semester. This policy will be reevaluated for the spring semester.
  • External guests are not permitted to attend in-person gatherings of student organizations.
  • All guests and visitors to our campus must bring their own face coverings and wear them in the designated mask-required areas or when interacting with people on campus. Before coming to campus, visitors must review a medical disclosure statement acknowledging that they have followed a series of steps to check their health and that they will comply with University policies, including bringing a mask to wear on campus.
  • For the safety of our campus, Campus Safety and Security will screen guests and visitors entering the University by conducting a temperature check and asking health screening questions. Once visitors or guests have passed the screening, they will be provided with a parking pass and directed to the appropriate parking lot. All entrances to the University except for the main entrance will be closed or exit only to support the health screening process. Those unwilling to comply with policies regarding social distancing and masks will be asked to leave campus.
  • While we are pleased to once again offer campus tours to students and families, we will limit the size of tour groups to promote social distancing.

Plan Details

Health & Wellness

Maintaining a healthy campus and safe learning environment is rooted in three critical habits:

  • Keeping 6 feet of physical distance between yourself and others
  • Wearing face coverings
  • Washing your hands frequently

Research shows these three daily practices, performed together, are a highly effective way to protect your health and that of everyone around you. 

While the University continues to closely monitor guidance and recommendations from public health experts at the CDC and our partners at the Mayo Clinic and the DOH, currently we plan to designate areas of campus where masks will be required, such as academic and administrative buildings, residential hall common areas, and dining facilities. There will be many areas of campus where you are free to remove your mask if you like, such as outdoor areas where it’s easier to keep a 6-foot distance from others. For this reason, the University is enhancing and adding more of these outdoor spaces around campus.

In line with CDC recommendations, everyone on campus is expected to wear face coverings in all indoor spaces except students' own residential rooms, and in outdoor spaces where physical distance cannot be maintained. We will share more details later this summer about new signage on campus that identifies mask-required areas.

Note: The City of Jacksonville requires wearing a mask in indoor areas and public areas where you cannot socially distance. Jacksonville University is subject to this order.

The University will provide every student, faculty and staff member a JU-branded, reusable face mask that can be washed; however, students should plan to bring additional face coverings as a backup. Students should plan to bring additional face coverings as a backup. Look for more details on how the University is distributing these masks as we approach the start of the fall semester.

N95 masks, surgical masks, gloves, shoe covers, and gowns are not recommended for general academic use and should be reserved for emergency responders and healthcare professionals. In applied academic settings where students and/or faculty may be working in close proximity for an extended period of time (for periods of up to 15 minutes), plastic face shields may be recommended in addition to face coverings. Faculty will use their discretion in determining whether this additional measure is necessary as a class PPE requirement.

It’s also recommended that you wear face coverings in any scenario where you will be interacting with others, even if you can maintain 6 feet of physical space. Research shows face coverings, when combined with hand washing and physical distance, are extremely effective in preventing the spread of the virus. 

Our partners at Aramark have adjusted their cleaning protocols on campus to align with expert guidance and federal recommendations. They will increase the frequency of cleaning and disinfecting high-traffic, high-touch common areas, including bathrooms, classrooms, lounges, and dining areas.  

It’s important to note: the best way to prevent the spread of germs is to wash your hands frequently, wear a face covering, and keep your distance from others.

The University is also installing more hand sanitizing stations and disinfectant surface wipe dispensers throughout campus buildings for students, faculty, and staff to use. Every member of our campus is expected to do their part to maintain a healthy campus by wiping down high-touch surfaces such as desks, keyboards, keys, cell phones, and classroom tools or instruments. Faculty and staff should disinfect their personal work space at the beginning and end of every day.

Out of respect for the community including our ARAMARK cleaning team, we ask students to make a special effort to clean up after themselves after they use any shared space just as they would be expected to at home. Students are accountable for cleaning their personal space and we encourage roommates to have open conversations prior to move-in about cleaning and sanitation.

Maintaining at least 6 feet of physical space from others is an important element of illness prevention, along with washing hands and wearing face coverings. And in our new reality, it’s an important sign of your respect for those around you.

This fall, living, learning, and working together in our campus community will require a greater awareness of those around us and respect for their wishes. Social distancing is about others, more than it is about ourselves. You may feel comfortable standing within 6 feet of a friend, professor, or colleague, but they may not.  

The University is also adjusting seating areas and classroom layouts to ensure enough physical space can be maintained. You will notice floor decals and signs reminding you to maintain your distance from others, as well as clear shields in reception and office areas. Those who are able should use the stairs as we work to limit elevators to just two people.

We have enhanced and expanded outdoor seating areas to encourage everyone to meet and interact with each other outside where there is more space and fresh air. The University will adhere to current recommendations for limiting the number of people in a gathering, which is currently 10 people. This is subject to change as recommendations are updated.

All students, faculty, staff, and visitors must complete a daily health screening before coming to campus. Each day, employees and students will receive an email from healthscreening@ju.edu with a link to complete a series of health questions focusing on symptoms and exposure risk. Campus Security staff will provide visitors and guests access to this digital screening tool at the front gate, where they must complete it before entry to campus. This secure, automated technology will provide clear next steps based on each individual's response. Anyone experiencing one or more symptoms associated with COVID-19 will be asked to stay in their rooms or off campus that day. In serious cases, individuals will be urged to seek medical assistance or evaluation. Only select members of Jacksonville University's COVID Response Team will have access to the information gathered during these digital screenings, and the information is protected according to FERPA and HIPPA standards.

Note: Please complete the screening daily. You will be asked if you plan to come to campus that particular day. If you do not plan to be on campus, please select “no” where prompted. This will end the screening.

A screenshot of the self-health check app, which asks the user what exposure to COVID they may have had in the last week.

Testing is an important and effective element of our plan for maintaining a healthy campus this fall.

Anyone who experiences symptoms such as fever, cough, or shortness of breath should immediately call their health care provider about being tested, or if still available, visit one of the testing sites operated by the city of Jacksonville. If you are awaiting test results or have received COVID-positive test results, do not come to campus.

Academics & Classrooms

Jacksonville University’s goal is to offer as much in-person instruction and hands-on learning as we safely can. To do that, each person must take appropriate safety precautions in line with guidance from the CDC and other public health experts. 

The University will offer a combination of in-person instruction and online formats, giving students and faculty more flexibility to choose a format that works best for them. This model also allows us to continue providing high-quality educational experiences while maintaining a healthy campus. 

In line with the latest guidance from public health experts, all students and faculty are required to wear masks in the classroom, even when maintaining appropriate physical distance. Labs, service learning and applied learning courses may require more personal protective gear. These requirements will be determined by the faculty member teaching the course or the partner organization.

Jacksonville University’s small class sizes work to our benefit under this plan. Classrooms will be reconfigured with room-specific layouts to maintain the appropriate physical distance among all individuals. Some course sections may be moved to larger rooms or split into smaller groups. Please check your course schedule for updated classroom assignments.

Classrooms and labs also will be equipped with sanitizing supplies and the Facilities team will increase the frequency of cleaning. 

Many public health experts advise that the nation could see another spike in COVID-19 cases in late fall, coinciding with the start of flu season. If this does occur, it presents a greater risk for members of our community as we return to campus from traveling to see our families during the Thanksgiving break. 

To address this possibility -- and in consideration of helpful input from our outside consultants, faculty, senior leaders, and our own students and families -- Jacksonville University has modified our 2020-2021 academic calendar to start the fall semester one week early, on August 17, 2020. We will complete all fall courses by November 24, 2020, ahead of the Thanksgiving break. This allows students more time with their families during the holidays, reduces the need for more travel through busy airports during flu season, and may reduce the risk to our campus. 

Housing

The safety, well-being, and comfort of everyone who lives on our campus is important to us. Unless they are JU students, guests/visitors will not be permitted in the residence halls after move-in week.

We understand family and friends offer a great deal of support during the move-in experience, particularly among our first-year students. This year, to help with our goal of limiting foot traffic in hallways and lobby areas, we ask students to limit their guests to two people per student during move-in.

Additionally, in order to keep the common areas clear for students in subsequent time slots, we ask that guests avoid the residence halls after their student’s designated move-in day. We encourage you and your guests to check out some of the fun activities we are planning on campus and around town during the rest of your visit!

As a reminder, families or guests should bring their own face covering to wear while visiting campus.

Campus Safety and Security will screen guests and visitors entering the University by conducting a temperature check and asking health screening questions. Once visitors or guests have passed the screening, they will be provided with a parking pass and directed to the appropriate parking lot. All entrances to the University except for the main entrance will be closed or exit only to support the health screening process.

Dining

JU Dining Services is committed to providing a safe and healthy dining experience to the Jacksonville University community. To do this, we are making several modifications and enhancements that offer our dining guests more flexibility and variety.

While indoor seating capacity will be limited according to CDC guidelines, the University is enhancing and expanding several outdoor seating areas and adding indoor overflow seating in some areas. Meanwhile, we are expanding hours of operation at some of our dining facilities for those who want to avoid peak service hours. We will also modify the flow of foot traffic to promote safe and speedy service, create a no-contact meal plan swipe procedure, expand Grab-n-Go meal options, and add more dining locations on campus where students can use their meal plan swipes (River House Pub and WAVES).

As part of our commitment to be good environmental stewards, Jacksonville University works diligently to minimize our use of plastic cutlery, serving utensils and other single-use items. Therefore, this fall, we will safely employ reusable service wares and cutlery, which will be washed and sanitized twice in an industrial, high-temperature dishwasher before every use.

Food service stations have been redesigned to create only full-service options (eliminating self-serve buffets) with more plexiglass separators, and we have added even more pre-packaged items, including beverages and condiments. Barring adverse weather, we will feature pop-up culinary stations outside, as well as food trucks that have been vetted through our strict safety guidelines. Students can use their flex dollars at these outdoor options.

We will offer more Grab-n-Go options to help improve the speed of service and facilitate diners who choose to eat in the newly-expanded outdoor eating areas. Additionally, for dining guests who live in residential halls or apartments with kitchens, we will now offer Meal Kit options that students can cook at home. Beginning this fall, River House Pub and Waves will accept meal plan swipes.

All dining employees must pass an on-site temperature check before starting their shift and are required to wear face coverings at all times. Any employee experiencing a fever or other symptoms will not be permitted to work. As part of our standard policies, JU Dining employees are trained in safe food handling twice a year (prior to fall and spring semesters), and are now undergoing enhanced training related to current best practices and ongoing safety guidelines. JU Dining Services also has hired additional staff to support the enhanced level of sanitation and updated food safety policies.

JU Dining Services is increasing the frequency of cleaning and sanitizing our dining facilities in line with CDC guidance and industry best practices. This includes more frequent cleaning of high-touch areas such as tables, chairs, counter tops, door knobs, cart handles and cashier stations. Sections of our dining facilities may be closed at appropriate times to allow for deep cleaning and disinfecting. 

After cleaning, employees will place signs on tables to let diners know they have been recently disinfected and are safe for use. Our culinary team sanitizes the kitchen between meal periods, between team members changing shifts and between tasks.  

Read more about how we’re working to keep our dining facilities safe. 

Events

For the safety of everyone on our campus, Jacksonville University will begin the fall semester with a strict limitation on large events, in accordance with guidance from public health officials. Many of our traditional events will be reimagined in a virtual setting, such as New Student Orientation this summer. Others, including Matriculation, will be canceled for 2020. Tailgating also will not be permitted on campus under current guidelines.

In September, as we approach Homecoming and Family Weekend, the Fall Planning Committee will work with University leadership to re-evaluate the policy on large events in light of any updated public health recommendations.

Our Performing Arts Series will be fully virtual through mid-October, and will include a combination of live-streamed and pre-recorded events from our performance and exhibition spaces. We hope to transition to live and socially distanced audiences with reduced hall capacities beginning in mid-October to continue through the Spring semester, while continuing select events virtually. We are making preparations to extend and/or expand the virtual delivery model as necessitated by COVID and University protocol for event gatherings.

Athletics

Jacksonville Athletics coordinates very closely with the NCAA and other conference officials. We also closely follow recommendations and guidelines from the NCAA’s Sports Science Institute, which focuses on protecting the health and safety of college athletes. Our policies are continuously evaluated against these governing bodies to ensure alignment with the latest scientific research and public health guidance. 

This fall, Division I athletics will look a little different as we focus on prioritizing the health and safety of our student-athletes. For students, faculty, staff, and fans, this means we will be cheering on the Dolphins virtually.

For the safety of our student-athletes, spectators will not be permitted in the stands at the beginning of the semester. Throughout the semester, as public health guidance allows for the safe return of spectators, we will allow a limited number of fans in the stands, in a phased approach and based on the capacity and layout of each athletics venue. While we understand this is disappointing for season ticket holders, it’s also disappointing for student-athletes who won’t have dedicated fans cheering for them, at least initially. We encourage fans to show their support in other ways -- by watching competitions via live stream and sharing words of encouragement via social media.

Vendors & Contractors

Vendors or contractors performing work on our campus must comply with the latest safety policies and adhere to University expectations that they have been monitoring their health before arriving on campus grounds. Vendors and contractors working through Aramark Facilities must comply with Aramark Facilities standards for updated check-in and health and safety protocols. Those working through Jacksonville University must submit and obtain approval of their safety disclosure statement and procedures to ensure their efforts are in line with current University mitigation strategies.

Face coverings should be worn while working in any public, indoor setting and at all times while working with others where 6’ physical distance cannot be maintained. Health screenings and temperature checks are recommended daily requirements.