Frequently Asked Questions

Questions by Topic

General Health and Safety

Upon arrival to campus, all JU student-athletes will be tested for COVID-19 using the NCAA Point of Care Test recommended by the Sports Science Institute.

We recommend that all other students get a diagnostic COVID-19 test 10-14 days before returning to campus. This test is voluntary, but strongly encouraged. Please note the University is only recognizing diagnostic, or antigen, test results -- not antibody test results. For information on how to be tested, please contact your health care provider or visit a local government-run testing site. If you test positive for COVID-19, please do not come to campus. Report your positive test results through this Self-Report form.

We also ask students to closely monitor their health, including daily temperature checks starting two weeks before returning to campus and continuing once they are back on campus.

For the safety of all, we ask students to respect their role in the University community and uphold social distancing policies while encouraging their peers to do the same. In consideration of all our community members, students are accountable for upholding the Jacksonville University Code of Conduct, which outlines the five principles of student conduct: respect for oneself, respect for others, respect for property, respect for authority, and honesty.

We collaborated with students to create a public safety campaign emphasizing the importance of social distancing and hand washing. Posters and signage throughout campus will encourage good safety and hygiene practices. Each member of our community should actively encourage and remind one another to practice healthy habits including social distancing, wearing a mask when social distancing is not possible, and regularly washing hands.

Faculty, staff, and students should hold virtual meetings whenever possible. In-person meetings are limited to 10 people and should be held in a space large enough to allow social distancing, or outdoors when possible.

Many student services will still be accessible remotely this fall. The Student Counseling Center, for example, will continue to offer telehealth sessions. The University also has installed plexiglass shields at reception desks for those who prefer to access services in person.

Face masks are required indoors at all times, with the exception of students' own residential rooms and residential community bathrooms when a mask inhibits the use of the facility.

All students will be provided with a complimentary University-branded cloth face covering and are strongly encouraged to bring additional masks. Students should carry a cloth face covering with them at all times and wash their reusable masks regularly.

Face masks are required indoors at all times.

All faculty and staff will be provided with a complimentary University-branded cloth face covering and are strongly encouraged to bring additional masks. Faculty and staff should carry a cloth face covering with them at all times and wash their reusable masks regularly.

For the safety of our entire community, it's critical that students respect mask and social distancing policies not just while on campus, but off campus as well. Even though we are encouraging students to remain on campus, students are permitted to come and go as they would during any other semester. Regardless of where they are, we ask all students to commit to protect not only their own health and safety, but that of the entire community.

Families are welcome to visit campus at any point this fall. Guests must bring their own face coverings and practice social distancing. We encourage guests to visit our beautiful outdoor and riverfront common areas. After move-in, guests will not be permitted in residence halls to protect the health and safety of our residential students.

Before arriving on campus, we ask all visitors to perform a self-health check, verify you are not demonstrating COVID-19 symptoms, and ensure your temperature is below 100.4 degrees Fahrenheit. Visitors also must review the medical disclosure statement prior to arrival.

Food delivery will still be permitted on campus. We recommend students wear a face covering when accepting delivery items and wash their hands prior to eating their meal.

Our custodial team has expanded service to 7 days per week and increased the frequency of cleanings throughout the day. Custodians will focus on cleaning high touch-point areas (restrooms, elevator buttons, or common areas) with hospital-grade sanitation supplies. Sanitizing and surface disinfecting wipe stations will be available throughout campus to sanitize classrooms, computer labs, lounge areas and residence hall bathrooms. Out of respect for the community, including our ARAMARK cleaning team, we ask students to make a special effort to clean up after they use any shared space just as they would at home.

The Student Health Center, located on the first floor of the Health Sciences Complex, will offer student testing. The Student Health Center will open with limited appointments starting August 10 and will open with full availability on August 17. Their hours will be Monday-Friday from 8:30 a.m.-4:30 p.m. Students should call (904) 256-8080 to make an appointment or seek advice on evaluation and testing if they are having symptoms. The City of Jacksonville offers multiple other testing locations that can be viewed online.

As we welcome students back to campus this fall, we recognize some may have concerns about personal health risks related to COVID-19. JU is committed to protecting the health of our students with underlying health conditions or weakened immune systems. Out of consideration for these students, we encourage all immunocompromised students to complete a Health Questionnaire posted in the Student Health Center patient portal. Additionally, students seeking medical accommodations due to COVID-19 should contact the Office of Disability Support Services at dss@ju.edu.

The Office of Residential Life partners closely with the Office of Disability Support Services to offer Medical Housing Accommodations for students who have unique needs for living on campus or needs that are best met through an exemption to live off campus. The Residential Life staff is here to support and assist students who wish to use our Medical Housing Accommodations process.

Housing

We encourage all students to have an open conversation with their roommate about social distancing and agree on ground rules prior to move-in. Residential Life student leaders, RAs, and Residential Life Coordinators and other professional staff are available to speak to any residents who have a specific question or help mediate any issues that arise between roommates. If students feel they have exhausted these options, they may contact The Office of Residential Life to help resolve the situation at housing@ju.edu.

Students are encouraged to monitor their health daily. They should not go to class or participate in any in-person activities on campus if they have a fever, cough, difficulties breathing or are otherwise concerned they have been exposed to COVID-19. Symptomatic students should stay home and immediately contact the Student Health Center (904-256-8080) or their healthcare provider to receive medical attention. If the Student Health Center deems it appropriate to test for COVID-19, they will provide students with specific information and next steps. A trained staff member in protective equipment will transport the student into a designated isolation room until the test results become available (typically within 48 hours). We will deliver meals to all students in isolation and quarantine.

Students who test positive will be isolated and treated. Those exposed will self-quarantine for 14 days. Any students in isolation or self-quarantine will be able to take virtual classes if they are well enough to do so. If a symptomatic student tests positive, they will be treated in isolation, which may include going home or to a hospital, and their suitemates or roommates will remain in quarantine for 14 days.

International students must comply with state requirements on international travelers arriving in Florida.

As we learned last spring, it's nearly impossible to predict how this virus will impact our local community. The University has implemented several changes to improve our ability to respond quickly to a number of scenarios and ensure academic continuity for our students. The safety of our students, faculty and staff remains our top priority and drives our decision making. We appreciate your flexibility as we work to deliver the safest academic experience possible this fall. If it becomes necessary to shift to a virtual-only format, we will work to give students and parents as much notice as possible.

University leadership is meeting frequently to ensure that we are continuing to keep our community safe. Some of the factors they consider include the number of positive cases on campus, the rate at which positive cases on campus change, and changes to CDC guidelines, among other things.

We will continue to work closely with state and local governments if they issue another "safer at home" order. Last spring, the governor gave Florida residents more than 24-hours-notice prior to the order taking effect. While the order remained in place, students left campus for work, to get groceries, and to participate in other activities permitted by the order. We understand that students may be more comfortable returning home and will work on remote learning opportunities with any students who wish to return home if the government issues new travel restrictions or other safety precautions in response to the virus.

We ask each student to commit to protecting their own health and safety as well as the health and safety of their peers, professors, and other community members. It's critical that students practice social distancing not only on campus during business hours but at all times in all places. We encourage families to help us impress the importance of social distancing on your students this fall.

We ask each student to clean their personal space and encourage roommates to have open conversations prior to move-in about cleaning and sanitation. We will provide each student with a personal-sized bottle of hand sanitizer and a face mask when they arrive on campus. We encourage students to bring additional cleaning and sanitation products and face masks for their personal use. We will provide disinfectant wipe dispensing stations for surface cleaning in residence hall common areas including lounges, kitchens and community restrooms. Our custodial team will increase the frequency of cleaning community spaces in residence halls including lounges, elevators and community restrooms. Students in the Oak suites or Village apartments without community restrooms will clean their own restrooms as they have in the past.

The University has enhanced health and safety procedures in our dining program, including adjusted capacity and guest flow at indoor dining locations, increased outdoor seating options, full-service food stations only, PPE and temperature checks for dining employees, regular sanitation of high-touch surfaces, additional grab and go meal options, and a meal-kit service for students who cook at their own residence. Additional campus locations (River House Pub and WAVES) will also accept student meal plan swipes. All changes are in accordance with all current local and federal guidelines. If you have any specific concerns or requests, students may contact careteam@ju.edu.

Remote or Virtual Learning

We know this is an unprecedented time for so many families, and there are many personal factors that influence your decisions this fall. We're committed to finding a solution that families are comfortable with, so we encourage you or your student to reach out to a member of our team at careteam@ju.edu if you have a specific concern about in-person learning.

The Office of Disability Support Services is available to talk through any health related accommodation need. The request can be initiated by contacting them via email at dss@ju.edu.

Any student who is (A) exhibiting COVID-19 symptoms or (B) concerned about their exposure should stay home, contact their professor to let them know they feel ill, and contact the Student Health Center to seek medical attention (904-256-8080). Our faculty can accommodate students who may need to learn virtually in the event of illness or isolation.

If a student is placed in isolation or quarantine, the University will alert the student’s professors indicating that they will be absent from class for a period of time. The professors will not be told the student’s test results.

Finances

The University plans to offer as much in-person instruction as possible. To do so safely, some courses or coursework will need to be delivered online. Students will need to own or have access to a laptop or other technology to adequately access to these hybrid courses and complete assignments. This will also ensure our campus is prepared to pivot quickly to a fully virtual academic environment if it becomes absolutely necessary. To assist students and families with this technology requirement, the University has implemented a Technology Support Program for those who qualify. Please reach out to finaid@ju.edu for more information.

Computer labs will remain available to students across campus. For the safety of our students, we have adjusted computer station configuration to encourage social distancing and outfitted computer labs with sanitizing wipe dispensers so students can clean their work station before and after use. Keep in mind, capacity in the computer labs may be limited in accordance with public health guidelines, and the University cannot guarantee access to the computer labs on specific days and times (ie: for live online lectures or online exams).

While our campus will observe public health guidelines, students have ample opportunities to participate in activities and enjoy our on-campus amenities with friends. In consideration of the safety of our community and in alignment with social distancing policies, spaces such as the Nimnicht Fitness Center, Wurn Pool and the Buccaneer Room will limit capacity through an online reservation system. Fall intramural activities will include low-contact options that can be enjoyed outdoors such as spikeball, beach volleyball, corn hole and fishing. Group meetings will be conducted outdoors when possible, and students have access to several online platforms to facilitate virtual gatherings.

We understand the situation surrounding COVID-19 has created financial uncertainty for many of our students and families. If you would like to speak with a team member about adjusting your payment plan, please contact finaid@ju.edu.