Support Guides

Student Guides  
Accessing Grades in the Gradebook .PDF Guide
Accessing Professor Comments .PDF Guide
Blackboard Collaborate Sharing Issues with Using an Apple Computer with Catalina OS Version .PDF Guide
Creating a Student Group for Project Collaboration .PDF Guide
Directions to Access, Create, and Edit a Student Portfolio .PDF Guide
Kaltura Media Uploading and Embedding .PDF Guide
Podcast and Audio Recording .PDF Guide
Uploading a Video for an Assignment .PDF Guide
Troubleshooting Blackboard Manual for Students .PDF Guide
Kaltura Media Usage with Video - Ultra .PDF Guide
Student Ultra Overview - Interactive Link
How do I submit an assignment? (Institutional Page) .PDF Guide
How do I  take a quiz? (Institutional Page) .PDF Guide
How do I post to a discussion posting? (Institutional Page) .PDF Guide
How do I reply to a peer's discussion posting? (Institutional Page) .PDF Guide
How do I see my grades? (Institutional Page) .PDF Guide


Please use the following guides to help with common Blackboard questions.


Blackboard is configured to use your JU username and password. This is the password that students and instructors use to login to WebAdvisor, Jacksonville University computers, e-mail and many more systems on campus. Students should access their Blackboard courses logging into MyJU, then clicking on the Blackboard link under their course listings or in the Application section of their MyJU page. Google Chrome and Firefox are the recommended browsers for access Blackboard. Once you access the Blackboard page, click on the Courses link to view your courses.


Jacksonville University offers 24 X 7 Blackboard Support.
The Blackboard Help & Support Site for Students at Jacksonville University will help you use your Blackboard courses and help answer some of your questions.

24 X 7 Support
call 844-348-1615

Blackboard Help