Parents & Families

The Student Counseling Center is available to all students and offers in-person or virtual appointments. Students living on campus can reach out to their Resident Assistant (RA) or their Residential Life Coordinator (RLC). An RA is a fellow student leader while an RLC is a full-time staff member. You can find your student’s RLC here . In an emergency, students should call 911 and contact the Office of Campus Safety & Security at 904-256-7585. If you would like to communicate non-emergency concern for your student to our Dean of Students office, you can do so through the CARE form, available to parents, students, faculty and staff. Lastly, all undergraduate students are assigned a Thrive Coach. This is full-time staff member acting as a bridge to campus resources. You can find your student’s Thrive Coach here.

Students can learn about campus events and student organizations through their Suitable App. The Office of Student Engagement & Leadership is here to help students navigate getting involved. Their office is in the Moran Center, and students are welcome to stop by! Students can also learn more about current Intramural Sports through our Office of Recreation & Wellness.

Students can contact the IT Help Desk by phone at (904) 256-7200, by e-mail at helpdesk@ju.edu, or online at www.ju.edu/it.

All current and incoming students must own or have access to a laptop computer and/or other appropriate technology to adequately support access to course work.

To better support students with this requirement, this fall we will launch the Technology Assistance Program, which will help ensure students have the technology and digital tools they need, such as laptops and software. This new program, along with planned upgrades and improvements to Information Technology infrastructure on campus this summer, will enhance students’ ability to succeed in a modern learning environment. 

Wi-fi is available in our student residences, classrooms, study and recreation buildings. We have also included outdoor areas to allow people to take advantage of our great Florida weather. 
 

Laptop Requirement

Jacksonville University is committed to providing a safe and secure environment for our entire campus community. We have an Department of Campus Safety and Security staffed with Security Officers who service the campus 24 hours a day, 7 days a week. We also have a partnership with the Jacksonville Sheriff's Office, which provides JSO officers who patrol campus periodically.

Our campus is gated. In the evenings and on weekends, all traffic entering campus is directed through the main entrance where a Campus Security Officer is located. We encourage students and their families to download the JU Mobile Safety App available through the Android and Apple app stores.

Botts Hall, Williams Hall, Oak Hall, and North Hall have a laundry room in each building free for residents. The Village Apartments offer a washer and dryer in each apartment.

The Office of the Registrar keeps a full list of all important dates from school breaks to exam schedules, to tuition payment due dates. Students and their families can check out the Academic Calendar.

Yes, students can bring their cars to campus. Parking is free for all current students. Vehicles must be registered with the Department of Campus Security and must always display a current parking decal. Students should familiarize themselves with the designated parking areas that correspond with their specific decal type. Families can access the campus map.

FERPA, the Family Education Rights and Privacy Act, is a federal law regarding the privacy of student records and access provided to those records. If your student is 18 years of age or older, you do not have access to his or her grades. All students can access their course grades through My JU, the university's online student information system. Students can complete a FERPA form online (Student Authorization to Release Education Records to a Third Party) through their MyJU portal to grant a parent access to their records. For the full Student Records policy, please go to our FERPA Information page or review this brochure from the Department of Education. Questions regarding FERPA may be directed to the Registrar's Office.