Information Technology

Information Technology is located in the Founders building on the campus of Jacksonville University. The Helpdesk is the central point of contact for all computer/network and telephone related service requests, technology questions and special requests.

For online assistance, please see our How-To's section.

Submit a Trouble Ticket

Trouble tickets can be submitted to IT via email, phone calls, or directly into the ticketing system (Footprints). If you would like to submit a trouble ticket via email, please email helpdesk@ju.edu.

If you would like to sign into the Ticketing System (Footprints) and submit a trouble ticket, please go here: http://helpdesk.ju.edu.

If you need to contact us by phone, please call: 904-256-7200

Current Help Desk Hours

​Monday - Friday ​8:30 a.m. to 5:00 p.m.
​Saturday - Sunday ​CLOSED

Helpful Hints

  • ​If you are having problems connecting via VPN (Cisco Any Connect), please see the Telecommuting section on the left. The VPN software has changed.
  • If you are having trouble with your password, please go to My JU to reset it.
  • If you are having problems retrieving new email messages from your Jacksonville University Student Email Account, please make sure you are logging into the My JU site and clicking the JU INBOX icon at the top of the site. OR, please make sure you are going to the NEW email site of: http://mail.jacksonville.edu. This site will require you to log in with your Jacksonville University Email address and password.