Student Financial Assistance

We understand many families are facing challenges and weighing difficult decisions regarding their health, safety, and financial situation. The Office of Student Financial Services is here to support you. We work to remove barriers, not create them. Our goal is to help students finish their education here at Jacksonville University and earn a degree. 

In an effort to better serve and assist students and families, the University is making some positive changes. First, we have enhanced the flexibility of payment arrangements.

Additionally, our team of financial aid professionals is ready to work directly with any family facing unexpected changes in their financial status, whether that is due to the current economic reality caused by COVID-19 or any other significant, unexpected circumstance. In these challenging times, the University has set aside funding to assist students with completing their education, and we invite you to reach out to discuss your financial options.

We also are afforded greater flexibility through a process the U.S. Department of Education calls “Professional Judgment,” which allows us to make adjustments to income information we have on file. Since the FAFSA for the 2020-2021 academic year uses 2018 tax information, there may be a significant difference in the income reflected on your FAFSA and your current income. Using the professional judgment process, we may be able to adjust your FAFSA data elements to more accurately reflect your current income situation and the level of assistance for which you qualify. 

First, there are some important steps to initiate this process: 

  1. Please be sure to complete the FAFSA for the 2020-2021 academic year, if you haven’t already done so. Once completed, you can go to the Student Self-Service Portal to access your financial aid offer notification, view outstanding documents to complete, set up a payment plan, make a payment, and more.
  2. Complete the professional judgment application and submit all supporting documentation. 
  3. Reach out to your financial aid counselor to discuss your unique situation and how we can assist you.

Our Financial Services Team looks forward to working closely with all our students and families to serve as a support system for your needs.