You're #newtoJU! Welcome to the Jacksonville University family.

Welcome! While your student is at JU, you might be curious about things happening on campus or have questions. We hope this site will be a valuable resource to you with useful information, upcoming and annual events information, and important announcements throughout the year. Let us know if there's something you have questions about that you don't see on here; we're here for you!

We also encourage you to sign up for our Parents and Families online newsletter. By registering, you will receive regular communication from us about school news, upcoming events, and other important deadlines and milestones. In addition, you will have access to information about the new, unique programs we are proud to make available to your student.

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Frequently Asked Questions

When is the best time for a student to travel home for the first time?

This decision is one that you and your student will have to decide upon together; however, we suggest new students remain on campus during the weekends for the first month or so. This time spent on campus is often the best way for students to develop the friendships that really enrich the college experience.

How often should students come home?

Students will probably not come home very often, choosing rather to come home during longer breaks such as Thanksgiving and Christmas. As a parent, you can foster and support your student’s success in college by actively encouraging them to stay on campus as much as possible and get involved. You will be amazed at how much they grow. Each student will adapt to college life at different times, and it is certainly not uncommon for students to become homesick. Moving to campus is simply the first big step toward a life of their own, and they will need to learn how to adapt and adjust gradually. They should know that they are not alone, but you should discourage frequent visits home.

If your student does become homesick, the University offers this advice:

  • DO stay in touch with your student! Frequent e-mails and calls will help.
  • DO encourage the student to get involved socially and academically. With so many student organizations and clubs on campus, it’s easy to become a part of what’s happening!
  • DO NOT encourage an early visit back home. Such a visit has been shown to actually increase the feelings of homesickness once the student returns to campus.
  • DO visit your student here on campus. Homecoming & Family Weekend is held in early October and is a great opportunity to visit.

If your student’s homesickness persists or seems serious or debilitating, inform an Office of Residential Life staff member.

When are school breaks: Thanksgiving? Winter Break? Spring Break?

The Office of the Registrar keeps a full list of all important dates from school breaks, to exam schedules, to tuition payment due dates. Check out their calendar here.

My student called me anxious and upset, where can he/she find help?

There are many options available to students who are feeling anxious, upset, or in any sort of emotional distress. The Counseling Center is available to all students free of charge. RAs are also available to assist students during and after their transition to college and residence life. There are always RAs on duty when the Office of Residential Life is closed and they can be reached in an emergency. If the situation is not an emergency, students are encouraged to set up appointments with their RA or stop by during office hours to discuss any problems, concerns, or questions. The Office of Residential Life staff are also more than willing to assist students in any way that they can.

Where do students do laundry?

Laundry facilities are available in each residence hall. All laundry machines are free to use. Repair problems on washers and dryers and refunds should be reported to the Office of Residential Life at (904) 256-7538 or

How does my son or daughter acquire an e-mail account at the University?

The Office of Information Technology (IT) provides a number of services to students, with one of them being e-mail. E-mail accounts for all undergraduates of the College are activated and distributed within 48 hours of the university’s receipt of the student’s enrollment deposit and remain active until graduation.

Should students bring a computer to campus with them?

Students are welcome to bring computers with them to campus. Each residential student is also provided with a dedicated network connection in their room that provides access to JU’s network resources and the Internet. There are also computers available in the library and in the Cyber Café, located in Oak Hall, for access to e-mail and the Internet if the student does not bring a computer to campus.

Wi-fi is available in our student residences, classrooms, study and recreation buildings. We have also included outdoor areas to allow people to take advantage of our great Florida weather. See the coverage map at

Where can my son or daughter go for computer support?

Students can contact the IT Help Desk by phone at (904) 256-7200, by e-mail at, or online at

What is orientation? And does my student have to attend?

Orientation is a comprehensive program designed to support the successful academic and personal transition of new students and their families. Incoming freshmen are required to attend one orientation session during the summer. We offer four sessions:

Check-in on the first day of each orientation session will be between 11:00 a.m. — 12:00 p.m. The schedule of activities for parents will end, tentatively, around 7:00 p.m.

There is an optional parent track for families and guest. This track is designed to introduce you to campus resources and services available to you and your student, and to introduce you to the terminology and language used at Jacksonville University and enable you to better communicate with your student about their experience and the transitions they may face.

Learn more about orientation at

How safe is the campus?

Jacksonville University is committed to providing a safe and secure environment for our entire campus community. We have an Office of Campus Security staffed with Security Officers who service the campus 24 hours a day, 7 days a week. We also have a partnership with the Jacksonville Sheriff's Office, which provides JSO officers who patrol campus periodically.

Our campus is gated, and the entrances close nightly so that all traffic entering campus must check in at the Welcome Center. We also have Blue Light Emergency Phones located on specially designed columns around campus so that students can easily contact the Department of Campus Security in an emergency.

How do I find out about my student's grades?

FERPA, the Family Education Rights and Privacy Act, is a federal law regarding the privacy of student records and access provided to those records. If your student is 18 years of age or older, you do not have access to his or her grades. All students can access their course grades through WebAdvisor, the university's online student information system. For the full Student Records policy, please go to our FERPA Information page or review this brochure from the Department of Education. Questions regarding FERPA may be directed to the Registrar's Office.

What services are provided for students who are having academic difficulty?

The causes of disappointing academic performance are diverse, and the sources of help are varied. The best single place for help with an academic concern is the Office of Academic Advising. If help cannot be given directly, the student will be referred to the most appropriate source. The professional advisers are available by phone at (904) 256-7170, by e-mail at, or in person. Walk-in hours are held every day on the first floor of the Howard Building, and students may also make appointments to see advisers.

Faculty advisers are valuable allies to students experiencing difficulties and can provide guidance and support.

The Center for Student Success provides tutoring and helps students develop good study habits.

The Writing Center helps students become stronger writers.

How can my student find out his or her remaining requirements needed for graduation?

Students may make an appointment with an adviser in the Office of Academic Advising to review their degree progress at any time during their four years.

How do we find out about financial aid?

The Office of Financial Aid can answer your questions about financial aid, work study, etc. Students who are interested in taking advantage of financial aid must complete the Free Application for Federal Student Aid (FAFSA). Please visit their website at or call (206)296-2000

Get Involved

At Jacksonville University, we invite parents and families to get involved with the Dolphin community. From monthly Dolphin Club get-togethers on campus – for alumni, families and friends, to Homecoming & Family Weekend - parents and families are Dolphins too! Contact Parent and Family Programs at 904-256-7045 or

#NewtoJU: Advice for Parents from Current JU Students

We asked some current JU students about life at Jacksonville University and, specifically, what advice they would give to the parents of freshmen. There's also a full playlist, available on YouTube, with their advice about what students should bring to the residence halls, how to be a good roommate, and the best parts of living in Jacksonville. You can check out the whole playlist on YouTube, or watch the students' advice for parents right here.


If you have any questions for us, please contact Parent and Family Programs at (904) 256-7045 or

You may also contact your student's Admissions Counselor. Not sure who that is? We've got you covered: