Information Technology

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Information Technology

Telephone number

(904) 256-7200

Email address
Office location

Founders Building
Information Technology
2800 University Blvd N
Jacksonville, FL 32211

Jacksonville University provides employees, faculty, and staff the opportunity to connect to campus resources off campus. Please note: This does not work for student accounts.

In order to use this service, the employee or faculty member must have a good internet connection. Dial-Up or Celluar connections will not work properly. Please make sure you have a service comparable to DSL, U-Verse, or Cable.

If you used the older Cisco AnyConnect software to connect via VPN, please uninstall this software and follow the information below to install the new software.

Getting Started

You will need a computer that has the Remote Desktop Connection client. Microsoft Windows Vista, Windows 7, and Windows 8 come with the Remote Desktop Connection client preinstalled. Mac OS X users will have to download the Remote Desktop Connection client on the iTunes Apps Store (Free Download).

The VPN Client must be installed on your computer from a location off-campus. Instructions are provided below. Installation of the VPN connection is a two step process. You will need to install the Global Protect Agent software, then use the Remote Desktop software to establish a connection.

Please read the tutorials below on how to install/connect via Global Protect Agent and Remote Desktop.

  1. SSL VPN Client Installation Instructions
  2. Instructions on how to use the Microsoft Remote Desktop Client