Student Financial Service Associate


Position Title

Student Financial Service Associate




Full Time/Non-Exempt

Position Summary

Provide students with assistance in billing, payments, and related student account issues.

Essential Job Duties

  • ·         Communicate with students face-to-face, over the phone, and via e-mail about student account activity including but not limited to account balances, payments, tuition payment plans, tuition charges, housing charges, meal plan charges, financial aid, refunds, parking fines, disciplinary fines, and dorm damage charges.
  • ·        Verify and process cash, check, and credit card transactions including but not limited to student account payments, employee account payments, campus-wide departmental deposits, University gifts, and department petty cash.
  • ·         Distribute, mail, and research status of Financial Aid refunds. 
  • ·         Distribute and cash student payroll checks.
  • ·         Reconcile cash drawer to daily cash receipt sessions at close of business.
  • ·         Verify health insurance information and code SHI waivers in Datatel
  • ·         Monitor the Controller’s Office general e-mail account.
  • ·         Print and mail billing statements.
  • ·         Act as back up for online payments processing.
  • ·         Handles confidential student information
  • ·         Other duties as assigned.

Special Skills

  • Excellent written and communication skills
  • Excellent customer service skills

Work Conditions

    • Well-lighted working area, temperature and humidity controlled.

Physical Requirements

  • Minimal physical demands, rarely handles heavy material.


Prerequisites Required for Position

Minimum Education Requirement

  • HS diploma / GED

Minimum Work Experience

  • Some accounting experience preferred but not required
  • Previous cash-handling experience.
  • Good computer skills.

Preferred Qualifications

  • Associate’s Degree preferred. Excellent communication and customer service skills a must.

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Applications should be sent to