Student Accounts Associate


Position Title

Student Accounts Associate


Enrollment Management


Full Time/Non-Exempt

Position Summary

This position supports the entire student account staff by assisting with duties ranging from customer service to special projects. Answer phones, email and in-person requests for financial services information. Assists with billing third party sponsorship. Document imaging and other projects involving working with spreadsheets.

Essential Job Duties

  • Customer Service – represents JU and the student accounts office in a professional, friendly and caring 
  • Answer phones, emails and in person requests for financial services information in a timely manner.
  • Collect payments from students.
  • Accept deposits from auxiliary university offices; advancement, orthodontics, fine arts, athletics. Make 
    daily deposits.
  • Reconcile cash drawer to daily cash receipt sessions.
  • Verify student health insurance information and code waivers.
  • Manage official payments, online payment processing, to include daily reconciliations.
  • Works with staff to assist with billing third party sponsors.
  • Works with staff to assist with student account collections.
  • Assist with creating, adjusting and managing student payment plans.
  • Transfer funds from student accounts to Dolphin 1 cards.
  • Special projects as assigned

Special Skills

  • Excellent verbal and written communication skills
  • Proficient in Word, Excel, and other software
  • Excellent customer service skills
  • Ability to maintain strict confidentiality
  • Ability to think critically and use discretionary judgment
  • Excellent problem solving skills and resourcefulness

Work Conditions

  • Well lighted work area, temperature and humidity controlled, seated most of the day

Prerequisites Required for Position

Minimum Education Requirement

  • Associate’s degree preferred.

Minimum Work Experience

  •  Excellent computer skills
  • Customer service experience
  • Some accounting experience preferred but not required
  • Previous cash-handling experience

Preferred Qualifications

  • Demonstrated ability to handle multiple competing priorities in a calm and professional manner

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

Covid Vaccination Information: Faculty and Staff

All Jacksonville University employees who work at any JU facility must be vaccinated against COVID-19.

For more information regarding the JU vaccination policy, please click the link below.

JU Vaccination Policy

To Apply

Please submit your application form, cover letter, resume and list of references to Shannon Von Balson at