MSMS Moderator


Position Title

MSMS Moderator


Enrollment Management


Part Time/Non-Exempt 

Position Summary

Oversees the quality of student learning experience, ensuring that program expectations concerning student experience and student engagement are met.

The MSMS Moderator is a critical member of the teaching & learning process for the Masters in Medical Science (MSMS). He/she supports students in the classroom in multiple functions described below.

Essential Job Duties

  • Setup & support the Classroom for In-Class Sessions (ICS)
    • Setup Zoom conference and audio / visual equipment
    • Solve Zoom and/or AV equipment issues, e.g., technical troubleshooting skills
  • Facilitate Dynamic Classroom learning methodology
    • Assist students with using iClicker, Canvas LMS, and other ed tech platforms
    • Assist in organizing and moderating Small Group Discussions based on Instructor’s guidelines
  • Collect / aggregate student questions
    • During ICS, help students ask questions to the Instructor on Zoom
    • Before & After ICS, listen to students’ questions, issues, & concerns and then communicate the questions back to the Tiber/PHSU Instructor and TA
  • Meet with and provide actionable intelligence to Partner Program Coordinator
    • Working with Tiber/PHSU TA to monitor student progress & identify students at-risk
    • Update the Program Coordinator on weekly basis with at-risk students & intervention / remediation steps being taken
  • Support / proctor exams
    • Support students during exams by helping with Examplify installation and issues
    • Communicate and troubleshooting exam administration issues with Tiber/PHSU staff
  • Provide tutoring to students in science
    • Meet with students to clarify and review concepts taught in class, explain processes and help students solve specific problems
    • Assist students with homework, projects, test preparation, paper, research, and other academic tasks
  • Communicate with Tiber/PHSU Instructor & TA
    • Serve as a conduit for students to convey their feedback to Tiber/PHSU faculty & staff
    • Alert Tiber/PHSU faculty & staff about student issues as soon as they are known, then help to resolve the issues.
  • Performs related duties as required or directed

Special Skills

  • Excellent critical thinking and problem-solving abilities
  • Ability to work independently and collaboratively within a team
  • Clear, correct, and effective communication using the English language.
  • Ability to use discretionary judgment
  • Excellent computer skills, with proficiency in Microsoft word, office suite; Ability to learn new technologies and software programs
  • Valid FL Driver’s License with good driving record; must be insurable
  • Character: be a person of character, drive and integrity who will represent the University in a professional manner at all times.
  • Creativity: have the ability to meet appropriate situation with reasonable, creative responses in order to achieve the goals and objectives of the recruitment effort.
  • Commitment: be dedicated to the mission of Jacksonville University in regard to the growth of its student population.

Work Conditions

  • 8:30am to 5:00pm; flexibility to work evenings and weekends as needed
  • Some off-campus travel may be required
  • Work is performed under minimum supervision and requires incumbent to exercise independence and discretion

Physical Requirements

  • Ability to perform all duties and responsibilities as outline in this job description
  • Light work-standing, walking, lifting up to 25 lbs.
  • Talking, hearing, repetitive motions
  • Close visual acuity-viewing computer screen, extensive reading

Prerequisites Required for Position

Minimum Education Requirement

  • Degree in science, education or a related field

Minimum Work Experience

  • Customer Service experience


  • must have experience using educational technology platforms used in higher ed, preferably Canvas LMS, ExamSoft, etc.

Preferred Qualifications

Master’s Degree in Medical Sciences, Biology, Chemistry, Biochemistry, Anatomy/Physiology Higher education, with some teaching experience, 3+ years of demonstrated application support experience, excellent customer service skills and the ability to multi-task in a fastpaced environment, advanced skills in Microsoft suite

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

Covid Vaccination Information: Faculty and Staff

All Jacksonville University employees who work at any JU facility must be vaccinated against COVID-19.

For more information regarding the JU vaccination policy, please click the link below.

JU Vaccination Policy

To Apply

Interested applicants are asked to send a copy of a completed JU Application along with a copy of their resume, cover letter, list of references to Wayne Mier at