Financial Aid Representative


Position Title

Financial Aid Representative


Financial Aid


Full Time

Position Summary

This position supports the financial services staff and functions as the ambassador and greeter. Answers phones, emails and in person requests for financial services information. Scanning documents and running daily software processes, as well as submitting work orders and ordering supplies. Special projects as assigned.


Essential Job Duties

  • Customer Service
  • Answer phones, emails and in person requests for information
  • Supports the FA counselors in communications with students
  • Import and export MPN and Entrance Counseling
  • Tracking and Scanning documents; review for completion
  • Updating award statuses upon receipt of documents
  • Order supplies; office supplies inventory
  • Submit work orders
  • Import exit counseling
  • QA scanned documents
  • Run software processes
  • Special projects as assigned

Special Skills

  • Excellent verbal and written communication skills
  • Proficient in Word, Excel, and other software
  • Excellent customer service skills
  • Ability to maintain strict confidentiality
  • Ability to think critically and use discretionary judgment
  • Excellent problem solving skills and resourcefulness

Work Conditions

  • Well lighted work area, temperature and humidity controlled, seated most of the day

Prerequisites Required for Position

Minimum Education Requirement

  • Bachelor's degree preferred

Minimum Work Experience

  • Excellent computer skills
  • Customer service experience

Preferred Qualifications

  • Demonstrated ability to handle multiple competing priorities in a calm and professional manner

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs


I acknowledge receipt and understanding of this job description.  I verify that I am capable of and willing to fulfill all essential functions of this position.  I am willing to be flexible and willing to do various jobs that are not listed, as the need arises.

To Apply