Thrive Coach


Position Title

Thrive Coach


Student Affairs

Position Reports to (Position Title)

Director, Student Enrichment Center

Effective Date

July 1, 2023


Full Time/Exempt

Job Summary

The Student Enrichment Center is designed to be a space on campus where students can find connection, support, and resources that allow them to thrive as a member of the Jacksonville University Community. A thriving student is a student who is experiencing personal growth and resiliency as they persist in their college experience.

Thrive Coaches actively work to support students in their persistence toward graduation, sense of belonging, and connection to resources that promote academic and personal wellness.

A successful Coach is proactive in communicating with students to build confidence around their ability to persist at the post-secondary level and successfully transition to the workforce post bachelor’s degree. The Coach works in close partnership with several other University departments to provide students a comprehensive support model and effective referrals. Additionally, the Coach provides and promotes opportunities for community-building and learning through out-of-the classroom student programming. The Coach must be an influential, passionate, equity-minded individual with experience working with first-generation and underrepresented college students to drive change and problem-solve. Thrive Coaches work within the Student Enrichment Center, supported by the Division of Student Affairs.


Supervisory Responsibilities

Student Peer Mentors


  • Utilize data and monitor academic progress of students to identify potential needs or areas of concern for proactive outreach and follow-up
  • Conduct coaching through individual or group sessions that help students assess their own performance and develop soft skills for academic enrichment
  • Assist students in developing self-efficacy by identifying and overcoming obstacles that may be impeding academic success
  • Work with students to learn strong time management and organization skills
  • Motivate students to practice self-regulation and take ownership of their academic success
  • Help students identify, develop, and implement learning strategies and study skills specific to course materials
  • Refer students to appropriate academic personnel and support resources, collaborating with colleagues to monitor and accelerate the academic progress of the students referred
  • Develop and deliver workshops, trainings or other activities related to cohort needs, as well as lead group sessions during Dolphin Dive-in (New Student Orientation) and Future Phin Days

Required Skills/Abilities

  • Excellent interpersonal skills and a high level of dedication to providing excellent customer service
  • High level of comfort with frequent student contact
  • Ability to successfully develop relationships and partnerships across campus
  • Excellent communication skills, both written and verbal
  • Computer proficiency required, including but not limited to Microsoft Office Suite, Microsoft Outlook, and database management
  • Ability to work with diverse student populations in a safe and welcoming environment
  • Maintain confidentiality and discretion when handling sensitive material and information

Education, Certificates, Licenses, & Experience

  • Bachelor’s degree from a regionally accredited college or university
  • Master’s preferred in higher education/student affairs or related field
  • 1-3 years of progressive experience working at a higher education institution

Physical Requirements

  • Manual dexterity to efficiently operate a computer keyboard and other business machines
  • Adequate hearing to communicate effectively in person and by phone

Important Note

This is not an exhaustive list of all responsibilities, duties, and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

If you are interested in applying for this position, please submit your resume to Jenny Boyer at