Media Services Manager

Summary

Position Title

Media Services Manager

Department

Academic Technology

Status

Full Time/Exempt

Position Summary

The Media Services Manager will be responsible for recording and editing modules of content area experts; developing policies and procedures for the efficient and effective use of the video production studio; and ensuring that online educational resources are accessible, updated, and functioning properly.

Essential Job Duties

Lecture Capture 

• Manage and support campus-wide lecture capture system.
• Support and maintenance of software recorders and classroom audio record feeds.
• End user training and support.

Manage Video Production Studio

• Develop policies and procedures for the studio to ensure efficient use of the resources and security of the equipment.
• Develop a scheduling system that equitably distributes use of the studio between the Communications Department and the professors and administrators desiring to record teaching modules in the studio.
• Oversee scheduling process.
• Meet with department chairs to determine course needs as related to studio usage.
• Engineer recording sessions.
• Schedule and oversee studio upgrades and repairs.

Video Production

• Video record campus lectures, panels, events, and online course materials.
• Perform video post-production and editing.
• Assist the various departments with producing videos related to furthering EPIC goals.
• Assist faculty and staff with completing multimedia projects.

Multimedia Encoding, Conversion & Duplication

• Encode video for the web.
• Handle Digital Video format conversion and VHS to DVD transfers.
• Handle CD & DVD duplication.
• Encode and deliver the end-user’s recorded media to disc and web based formats within 24hrs.

Live Sound Reinforcement

• Setup and breakdown of sound systems for panels & special events (as needed).

Special Skills

• Experience related to technical end-user support services and digital media services.
• Possess advanced computer skills in Microsoft Office 2016, graphic software, video recording and editing software, and web publishing.
• Ability to work independently under minimal guidance.
• Ability to troubleshoot hardware, software, digital media and audiovisual issues.
• Communicate well with others, both verbally and in writing, and be able to effectively interact with administration, faculty, staff and other outside contacts.
• Knowledge of ADA compliant online course requirements
• Ability to coordinate and maintain relationships with cross-functional departments to ensure efficient operations.
• Ability to develop and administer a budget associated with the video production studio and instructional technology.
• Ability to measure and report on metrics and indicators of service level activity and customer satisfaction.

Work Conditions

• Standard office hours are 8:30 a.m. to 5:00 p.m. - Monday through Friday, with required evening and weekend hours, as necessary to accommodate professors’ needs or special events on campus, during the year.
• Work is primarily indoors, but requires the incumbent to be in an outdoor environment when traveling between campus buildings or being off-campus.

Physical Requirements

• Must be able to lift and carry equipment and supplies weighting up to 40 pounds
• Must be able to bend, stoop and reach
• Manual dexterity to efficiently operate a computer keyboard and other business machines
• Near vision sufficient to read written communications and computer display screens
• Adequate hearing to communicate effectively in person and by phone

Prerequisites Required for Position

Minimum Education Requirement

• Associate’s degree in computer science or related field

Minimum Work Experience

• Minimum five (5) years of related experience, preferably in higher education.

Preferred Qualifications

• Experience running a video production studio and developing a new studio within an institution of higher education.

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Interested applicants should submit a completed JU application along with a copy of their resume and cover letter to Dee Thornton at atsearch@ju.edu.