Media Services Manager

Summary

Position Title

Media Services Manager

Department

Academic Technology

Status

Full Time/Exempt

Essential Job Duties

 

Lecture Capture

  • Manage and support campus-wide lecture capture system.
  • Support and maintenance of software recorders and classroom audio record feeds.
  • End user training and support.

Manage Video Production Studio

  • Develop policies and procedures for the studio to ensure efficient use of the resources and security of the equipment.
  • Develop a scheduling system that equitably distributes use of the studio between the Communications Department and the professors and administrators desiring to record teaching modules in the studio.
  • Oversee scheduling process.
  • Meet with department chairs to determine course needs as related to studio usage.
  • Engineer recording sessions.
  • Schedule and oversee studio upgrades and repairs.

Video Production

  • Video record campus lectures, panels, events, and online course materials.
  • Perform video post-production and editing.
  • Assist the various departments with producing videos related to furthering EPIC goals.
  • Assist faculty and staff with completing multimedia projects.
  • Maintain the school’s multimedia archive.

Multimedia Encoding, Conversion & Duplication

  • Encode video for the web.
  • Handle Digital Video format conversion and VHS to DVD transfers.
  • Handle CD & DVD duplication.
  • Encode and deliver the end-user’s recorded media to disc and web based formats within 24hrs.

Live Sound Reinforcement

  • Setup and breakdown of sound systems for panels & special events (as needed).

Special Skills

  • Experience related to technical end-user support services and digital media services.
  • Possess advanced computer skills in Microsoft Office 2016, graphic software, video recording and editing software, and web publishing.
  • Ability to work independently under minimal guidance.
  • Ability to troubleshoot hardware, software, digital media and audiovisual issues.
  • Communicate well with others, both verbally and in writing, and be able to effectively interact with administration, faculty, staff and other outside contacts.
  • Knowledge of ADA compliant online course requirements
  • Ability to coordinate and maintain relationships with cross-functional departments to ensure efficient operations.
  • Ability to develop and administer a budget associated with the video production studio and instructional technology.
  • Ability to measure and report on metrics and indicators of service level activity and customer satisfaction.

Work Conditions

  • Standard office hours are 8:30 a.m. to 5:00 p.m. - Monday through Friday, with required evening and weekend hours, as necessary to accommodate professors’ needs or special events on campus, during the year.
  • Work is primarily indoors, but requires the incumbent to be in an outdoor environment when traveling between campus buildings or being off-campus.

Physical Requirements

  • Must be able to lift and carry equipment and supplies weighting up to 40 pounds
  • Must be able to bend, stoop and reach
  • Manual dexterity to efficiently operate a computer keyboard and other business machines
  • Near vision sufficient to read written communications and computer display screens
  • Adequate hearing to communicate effectively in person and by phone

Prerequisites Required for Position

Minimum Education Requirement

  • Associate’s degree in computer science or related field

Minimum Work Experience

  • Minimum five (5) years of related experience, preferably in higher education.

Preferred Qualifications

  • Experience running a video production studio and developing a new studio within an institution of higher education.

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

All Jacksonville University employees who work on campus must be vaccinated for COVID-19. Documentation will be requested during onboarding. Our full vaccination policy is available online.

To Apply

Qualified applicants should send a resume and completed application to atsearch@ju.edu.