Instructional Designer Academic Technology


Position Title

Instructional Designer


Academic Technology


Full Time/Exempt

Position Summary

The Instructional Designer will provide support to faculty, programs and schools in development of courses and programs for the flipped, hybrid and/or online environment.  Responsibilities include analysis, design, development and implementation of course modules or entire courses; web-based and face-to-face training using instructional design tools and software for faculty; and support for content area experts in all phases of instructional design.

Essential Job Duties

  • Support and assist in the development of technology-driven instructional and courseware solutions.
  • Create engaging learning activities and compelling course content that enhances retention and transfer
  • Provide exercises and activities that enhance the learning process
  • Create supporting material/media (audio, video, simulations, role plays, games etc)
  • Identifying and advocating for innovative pedagogical techniques and uses of technologies as instructional tools
  • Provide training, support, and assistance to faculty in utilizing LMS and other instructional technologies.
  • Designs, implements, and delivers training sessions and learning modules using a variety of technologies and modalities to assist in the transfer of knowledge, skills, and abilities.
  • Evaluates the effectiveness of training materials to ensure objectives are accomplished.
  • Reviews courses and facilitates course improvements.
  • Provide helpdesk support and troubleshoot technical problems reported by users 
  • Assist faculty with the application of instructional design theory and practices, best practices in online course design and development, and application of learning theories.
  • Compile and maintain reports that communicate the status of project outcomes

Special Skills

  • Experience related to technology user support.
  • Possess advanced computer skills in Microsoft Office 2019, graphic software, video recording and editing software, and web publishing.
  • Communicate well with others, both verbally and in writing, and be able to effectively interact with administration, faculty, staff and other outside contacts.
  • Ability to coordinate and maintain relationships with cross-functional departments to ensure efficient operations.
  • Demonstrated high-level computer software skills in word processing, desktop publishing and design, web programming, spreadsheet, database, Blackboard, and presentation software, and emerging 2.0 web technologies.
  • Ability to measure and report on metrics and indicators of service level activity and customer satisfaction.
  • Possess a strong customer-service mentality and attitude.
  • Five or more years of working in higher education preferred.

Work Conditions

  • Standard office hours are 8:30 am to 5:00 pm - Monday through Friday, with required evening and weekend hours during the year
  • Work is primarily indoors, but requires the incumbent to be in an outdoor environment when traveling between campus buildings or being off-campus
  • Incumbent will be exposed to frequent noise caused by telephones and office machines

Physical Requirements

  • Must be able to lift and carry equipment and supplies weighting up to 40 pounds
  • Must be able to bend, stoop and reach
  • Manual dexterity to efficiently operate a computer keyboard and other business machines
  • Near vision sufficient to read written communications and computer display screens
  • Adequate hearing to communicate effectively in person and by phone

Prerequisites Required for Position

Minimum Education Requirement

  • Bachelor’s degree

Minimum Work Experience

  • Minimum five (5) years of related experience, preferably in higher education

Preferred Qualifications

  • Master’s degree in Instructional Design

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

All Jacksonville University employees who work on campus must be vaccinated for COVID-19. Documentation will be requested during onboarding. Our full vaccination policy is available online.

To Apply

Please send your application, cover letter, and resume to Dee Thornton at