Instructional Designer Academic Technology


Position Title

Instructional Designer


Academic Technology


Full Time/Exempt

Position Summary

The Instructional Designer will provide support to faculty, programs and schools in development of courses and programs for the flipped, hybrid and/or online environment.  Responsibilities include analysis, design, development and implementation of course modules or entire courses; web-based and face-to-face training using instructional design tools and software for faculty; and support for content area experts in all phases of instructional design.

Essential Job Duties

  • Support and assist in the development of technology-driven instructional and courseware solutions.
  • Create engaging learning activities and compelling course content that enhances retention and transfer
  • Provide exercises and activities that enhance the learning process
  • Create supporting material/media (audio, video, simulations, role plays, games etc)
  • Identifying and advocating for innovative pedagogical techniques and uses of technologies as instructional tools
  • Provide training, support, and assistance to faculty in utilizing LMS and other instructional technologies.
  • Designs, implements, and delivers training sessions and learning modules using a variety of technologies and modalities to assist in the transfer of knowledge, skills, and abilities.
  • Evaluates the effectiveness of training materials to ensure objectives are accomplished.
  • Reviews courses and facilitates course improvements.
  • Provide helpdesk support and troubleshoot technical problems reported by users 
  • Assist faculty with the application of instructional design theory and practices, best practices in online course design and development, and application of learning theories.
  • Compile and maintain reports that communicate the status of project outcomes

Special Skills

  • Experience related to technology user support.
  • Possess advanced computer skills in Microsoft Office 2019, graphic software, video recording and editing software, and web publishing.
  • Communicate well with others, both verbally and in writing, and be able to effectively interact with administration, faculty, staff and other outside contacts.
  • Ability to coordinate and maintain relationships with cross-functional departments to ensure efficient operations.
  • Demonstrated high-level computer software skills in word processing, desktop publishing and design, web programming, spreadsheet, database, Blackboard, and presentation software, and emerging 2.0 web technologies.
  • Ability to measure and report on metrics and indicators of service level activity and customer satisfaction.
  • Possess a strong customer-service mentality and attitude.
  • Five or more years of working in higher education preferred.

Work Conditions

  • Standard office hours are 8:30 am to 5:00 pm - Monday through Friday, with required evening and weekend hours during the year
  • Work is primarily indoors, but requires the incumbent to be in an outdoor environment when traveling between campus buildings or being off-campus
  • Incumbent will be exposed to frequent noise caused by telephones and office machines

Physical Requirements

  • Must be able to lift and carry equipment and supplies weighting up to 40 pounds
  • Must be able to bend, stoop and reach
  • Manual dexterity to efficiently operate a computer keyboard and other business machines
  • Near vision sufficient to read written communications and computer display screens
  • Adequate hearing to communicate effectively in person and by phone

Prerequisites Required for Position

Minimum Education Requirement

  • Bachelor’s degree

Minimum Work Experience

  • Minimum five (5) years of related experience, preferably in higher education

Preferred Qualifications

  • Master’s degree in Instructional Design

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

Covid Vaccination Information: Faculty and Staff

All Jacksonville University employees who work at any JU facility must be vaccinated against COVID-19.

For more information regarding the JU vaccination policy, please click the link below.

JU Vaccination Policy

To Apply

Please send your application, cover letter, and resume to Dee Thornton at