Disability Support Services Access Coordinator


Position Title

Disability Support Services Access Coordinator


Student Affairs 


Full Time/Exempt

Position Summary

This position will provide support to students with disabilities receiving services under the ADA and Section 504 of the Rehabilitation Act. The DSS Coordinator will support students, faculty, the Director of Disability Support Services, as well as the day-to-day duties of the DSS office as detailed below. The coordinator will oversee the testing center and manage all testing requests for students with faculty members. The coordinator will take lead on the hiring, training, and management of testing assistants, as well as provide scribing, reading, and/or exam-proctoring services as needed. This position is responsible for assisting with case management, record maintenance and creating reports. The coordinator will also provide assistance with the DSS new student registration process and/or renewals, serve as an advocate for students, and a liaison with faculty and staff. A more detailed explanation of each area of duties can be found below.

Reporting to the Director of the DSS office, this position is a 12-month, full-time position with primary responsibility for assisting the Disability Support Services office and their Director in all their doings.

Regularly work 40+ hours per week between 8:30am - 5:00pm Monday through Friday. Occasional early morning, evening and weekend hours are required.

Essential Job Duties

DSS Office Support Duties 

  • Establish eligibility for services and determine reasonable and effective academic accommodations, and
    services for students with temporary or permanent disabilities through an interactive process.
  • Assist students with problem-solving strategies, advocacy, and mediation.
  • Manage the coordination and implementation of academic accommodations, assistive technology or
    auxiliary aids and services such as but not limited to classroom or building access, sign language interpreting/speech to text services and temporary parking needs.
  • Assist with the management and maintenance of the DSS database and any other data management systems.
  • Assist with accommodation renewal letters - update and send out accommodation letters to students and professors at the beginning of each semester.
  • Assist with editing and/or managing the DSS website.
  • Work with other offices on campus to support our services and/or students. 

Testing Duties

  • Oversee the Graduate Assistant
  • Provide testing assistive services (when/if needed).
  • Ability to read aloud clearly, at a normal pace, with good pronunciation verbatim.
  • Familiarity with medical/nursing, Speech Pathology, and legal terminology (not required).
  • Communicate with professors to receive all materials/copy of exams needed for testing.
  • Communicate with professors and administrators to resolve problems and provide alternative solutions
    regarding exams or scheduling.
  • Use campus scheduling software (25Live) to reserve additional rooms (if needed).

Required Qualifications

  • Bachelor’s degree in higher education/student affairs, disability services, counseling services or related field from a regionally accredited college or university.
  • Two to four years of professional experience working in higher education or an educational institution.
  • Understanding of common academic accommodations provided at a college or university and the Americans with Disabilities Act and Section 504 of the Rehabilitation Act.
  • Strong organization skills and attention to detail.
  • Ability to identify and resolve problems quickly.
  • Experience providing excellent customer service.
  • Ability to exercise discretion and maintain confidentiality.
  • Effective communication skills and ease in relating to people from various educational, cultural, and social backgrounds.
  • Must adhere to Jacksonville University’s Code of Conduct and Academic Integrity Policies.
  • Valid driver’s license *

Preferred Qualifications

  • Master’s degree in higher education/student affairs, disability services, counseling services or related field from a regionally accredited college or university.
  • Experience working with students with disabilities in a higher-education institution, college, or university.
  • Demonstrated experience providing accommodations require by the Americans with Disabilities Act and
    Section 504 of the Rehabilitation Act.
  • Knowledge of assistive and adaptive technology (such as JAWS, CCTV, Glean software, Sonocent Software, etc.).

Work Conditions

  • Work is primarily indoors but requires the incumbent to be in an outdoor environment when necessary.
  • Potential need to move (drive) between campuses (main - downtown). 

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

Covid Vaccination Information: Faculty and Staff

All Jacksonville University employees who work at any JU facility must be vaccinated against COVID-19.

For more information regarding the JU vaccination policy, please click the link below.

JU Vaccination Policy

Salary is commensurate with education and experience, and full university benefits

To Apply

Interested applicants are encouraged to send a resume and cover letter to studentlife@ju.edu
Applicants must be able to perform the essential functions of the position, with or without reasonable
accommodation. Jacksonville University actively seeks application from individuals with diverse backgrounds and experiences. We believe that diversity enriches the workplace and the academic experience. EOE.