Director of International Student Services


Position Title

Director of International Student Services


Student Services


Full Time/Exempt

Position Summary

The Division of Student Affairs is seeking a dynamic professional committed to our mission of building a student-centered learning community.  The Division is responsible for programs, services, and initiatives that support the academic mission of the University, promote retention and student satisfaction, and provide students with opportunities for life experiences and personal development.

The University is seeking a Director International Student Services is a 12 month, full-time position. 

Primary responsibilities include assisting international students and scholars in academic, social, and immigration matters; provide general information and U.S. cultural knowledge; plan and implement programing for international students and scholars and serve as PDSO/ARO.  This position reports to the Senior Vice President for the Division of Student Affairs.

Essential Job Duties

  • Provides and advises international students, scholars, and dependents on F, J, and related immigration regulations.
  • Develops and directs orientation programs, workshops and cross-campus collaboration to help students acclimate to American cultural norms and the campus and local community.
  • Responsible for monitoring international students’ enrollment and determining enrollment eligibility in relation to selected courses and majors. Provides advice and assistance to international students on selection of programs, courses, alternative academic options; resolves scheduling conflicts and similar issues.  Researches and recommends resolutions to address deficiencies in programs.  Assists in troubleshooting as necessary.
  • Manages student conduct matters. Provides information to students and scholars regarding campus policies and procedures on student conduct. Works to resolve student conflict cases with appropriate campus officials.


Special Skills

  • Serve as Principal Designated School Official (PDSO) and Alternate Responsible Officer (ARO)
  • Enters data accurately into appropriate student data management systems. Communicates with students, campus representatives, institutional partners and agents to resolve billing, academic, and other issues. Meets data entry deadlines and works with high volume of data.
  • Monitors and verifies student enrollment and registers them in SEVIS in a timely manner. Notifies students and departments in writing within the first 30 days from program start date on the I-20 when students are not fully enrolled.
  • Keeps up with changes initiated by the Department of Homeland Security; works with DSOs/AROs to implement changes.
  • Checks daily SEVIS alert reports and communicates the alert to students if needed.
  • Verifies full time status: reviews each enrolled international student's class list to ensure all international students are enrolled full time for each term

Work Conditions

  • Primarily indoors except when traveling between campus buildings
  • Some off-campus travel may be required
  • Work is performed under minimum supervision and requires incumbent to exercise independence and discretion

Physical Requirements

  • Manual dexterity to efficiently operate a computer keyboard and scientific equipment
  • Near vision sufficient to read written communications and computer display screens
  • Adequate hearing to communicate effectively in person and by phone

Prerequisites Required for Position

  • Bachelor’s degree in international studies, college/student counseling, higher education, or related fields; preferred Master’s degree
  • Must be U.S. citizen or U.S. Permanent Resident – must meet DHS/DOS criteria as DSO/ARO.
  • Experience with advising international students on DHS/DOS rules and regulations.
  • Knowledge of advising and counseling techniques. Experience with advising a diverse international student and scholar populations, faculty members, and department representatives across various levels.
  • Professional verbal/written communication skills and excellent interpersonal skills. Ability to communicate with tact and diplomacy and with multicultural competencies.
  • Skills in service orientation, active listening, critical thinking. Superior customer service acumen.
  • Ability in problem identification, reasoning, and resolution.
  • Organizational skills with ability to multi-task.
  • Detailed oriented. Ability to work with various data management systems and enter and manage data accurately.
  • Knowledge of University processes, procedures, rules and regulations.
  • Knowledge of University-specific computer application programs and pertinent databases. Proficiency in Microsoft Office Suite.

Preferred Qualifications

Working knowledge of the Code of Federal Regulations (CFR) in regards to B, F, and J visas. Experience in processing nonimmigrant visa document and fulfilling SEVIS (Student Exchange Visitor Information System) reporting requirements set by the Department of Homeland Security. Has a working knowledge of visa requirements and processing guidelines set by the Department of State.

  • Experience with SEVIS and with SEVIS Help Desk to resolve issues
  • Previous experience with event planning
  • Familiarity with JU resources for students
  • NAFSA member and/or professional training through NAFSA

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

This position has been designated as sensitive and may require a Criminal Background Check. We reserve the right to make employment contingent upon successful completion of a Criminal Background Check.

Jacksonville University supports the principle of diversity and encourages applications from individuals with diverse backgrounds and experiences. It is Jacksonville University’s practice to provide equal opportunities for all. We believe that diversity enriches the workplace and the academic experience. EOE.

To Apply

Please submit your cover letter and resume as a single attachment when applying through