Director of Community Standards and Accountability


Position Title

Director of Community Standards and Accountability


Student Life


Full Time/Exempt

Position Summary

The Division of Student Affairs is responsible for programs, services, and initiatives that support student success and wellness at Jacksonville University. Student Affairs provides the resources and connections to intentionally create a unique and meaningful student experience. While we provide spaces for fun and belonging, we also provide care and individualized support to students in need. Our team is committed to acting as advocates, mentors, and safe spaces for our students. As one division comprised of many departments, we choose to support one another as teammatesrecognizing our common goal to serve students with excellence.

As the Director, you will foster student success by promoting a campus climate of civility, responsibility and social justice. The director serves as the University’s chief conduct officer and is responsible for assisting students in navigating the accountability process to ensure prompt, impartial, and equitable implementation of the Code of Student Conduct and other University policies. You will be successful in this role if you are energized by people interaction, problemsolving, and value opportunities for education and care in connection with accountability

General Responsibilities 

Student Conduct:

  • Direct a comprehensive conduct program for students charged with Code of Conduct
  • Investigate and adjudicate student conduct cases and coordinate complex cases with campus
  • Ensure all areas of the student conduct process maintains consistency, efficient workflow,
    and equitable processes;
  • Prepare, develop and execute training/outreach materials for conduct officers;
  • Lead onboarding of new conduct management system (Maxient) and provide leadership and
    training on accurate input and usage of conduct management system to conduct officers;
  • Develop and coordinate ongoing community standards education designed to meet the
    needs of the student body and the larger University community;
  • Manage the incoming student behavior education module process (Alcohol module and
    Consent & Respect module) and ensure compliance with this mandatory requirement;
  • Lead assessment efforts directed at assessing process efficacy, equitable practice, and
    student learning outcomes to track adherence to University policies;
  • Develop reports on violation and sanction data as needed;
  • Identify at-risk trends in student behavior;
  • Track on Students of Concerns through conduct process;
  • Serve as University Student Conduct Officer on high level conduct cases; conduct one-onone and two-on-one Conduct Conferences with students to resolve non-academic student conduct cases;
  • Assign sanctions when students accept responsibility for Code of Student Conduct
  • Review and create incident reports, manage the conduct system database and monitor the
    sanction follow-up process with active cases;
  • Direct administrative efforts supporting the conduct process;
  • Lead weekly Conduct Review meetings with conduct officers and included campus partners;
  • Assist Dean of Students office in developing and implementing annual revisions to the Code
    of Conduct and Sanctioning Guidelines;
  • Research potential changes, compiles best practices and trends, and summarizes national
    and other related policy issues/changes;
  • Assist in coordinated response to Clery Act and Title IX incidents/complaints

Required Qualifications

  • Master’s degree in higher education/student affairs or related field from a regionally
    accredited college or university;
  • 3-5 years of experience working in student conduct, student accountability, or similar roles Excellent interpersonal skills and a high level of dedication to providing excellent customer
  • High level of comfort with frequent student contact;
  • Demonstrated ability to successfully balance, prioritize, and manage multiple tasks in an active, fast-paced environment with frequent interruptions, while providing superior constituent service;
  • Excellent communication skills, both written and verbal;
  • Computer proficiency required, including but not limited to Microsoft Office Suite, Microsoft Outlook, database management, and Maxient (preferred);
  • Experience working in an administrative capacity;
  • Ability to work with diverse student populations in a safe and welcoming environment;
  • Maintain confidentiality and discretion when handling sensitive material and information

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

Covid Vaccination Information: Faculty and Staff

All Jacksonville University employees who work at any JU facility must be vaccinated against COVID-19.

For more information regarding the JU vaccination policy, please click the link below.

JU Vaccination Policy

To Apply

Interested applicants should submit a copy of their resume and cover letter to Terri Bush at