Director of Alumni and Family Relations



Position Title

Director of Alumni and Family Relations


University Advancement


Full Time/Exempt

Position Summary

The Office of University Advancement at Jacksonville University is currently seeking a creative and strategic thinker to lead the development of alumni, parent and family engagement. This fundraising and engagement professional will implement cultivation, engagement and stewardship strategies for current and prospective alumni and parent leadership donors. The ideal candidate will:

  • Possess at least 5 years development experience to include volunteer management, preferably in an educational setting
  • Possess a “can do” team player attitude, seek to collaborate and enjoy multi-tasking
  • Possess strong relationship building and communications skills both in person and in writing
  • Enjoy public speaking
  • Possess a solid proficiency of social media and technology platforms
  • Be a strong, motivational leader of employees and volunteers
  • Understand and embrace the relationship between alumni relations and annual support

This position reports to the Director of Alumni Relations and Annual Giving who reports to the Chief Advancement Officer. University Advancement oversees all University fundraising activity, Information/Donor Services, stewardship events, and Alumni/Parent Relations. The department works collaboratively across campus with all divisions, particularly Athletics, Enrollment and Student Life.

Essential Job Duties

  • Enthusiastically lead a small team of alumni relations and event coordinators. Measure progress through metrics and annual performance appraisals
  • Creatively develop and manage a comprehensive annual strategic plan for both alumni and parent engagement
  • Manage an effective President’s Parents Council:
    • To identify prospects in each freshman class and solicit their participation.
    • Manage and support volunteers to build a robust parent class giving program.
    • Serve as the primary point of contact in a concierge capacity for all PPC members.
    • Plan two inspiring Council meetings per year to motivate parents by leveraging key administrators, parents and alumni thought leaders.
  • Manage the execution of all special events for alumni, parents and families, including but not limited to: Homecoming and Family Weekend, Charter Weekend and Dolphin Club gatherings in local and external markets.
  • Monitor budgets and operation of programs
  • Ensure accurate and complete database record management
  • Develop communications strategies specific to the constituencies of alumni, parents and families across communications channels – social media, email and direct mail. Write and contribute content as needed.
  • Implement programs and projects to strategically engage and leverage resources from parents and families of current and former students. This role serves as a liaison to Student Life and thus plays a part in new student orientations, Move-In Day, and special events on campus.
  • Collaborate with Admissions to engage key alumni in support of events for prospective/accepted students.
  • Work on other programs/efforts as requested in support of University priorities.

Supervisory Controls

  • Incumbent must possess a high level of independence in accomplishing the responsibilities of the position.
  • Incumbent must be self-directed and able to work with minimal supervision.
  • The variety of tasks makes it necessary for the person in this position to know how to use the appropriate guideline(s) for the circumstance(s).

Goals and Objectives of the Position

  • Motivate and manage staff and volunteers
  • Grow the pool of engaged alumni and parents via identification, cultivation & stewardship
  • Promote the reputation of Jacksonville University to our alumni & families
  • Act as a chief ambassador of the University

Difficulty and Complexity

  • This position requires a high degree of professionalism and an ability to interact with a variety of entities and individuals to significantly increase the visibility of the University.
  • Incumbent must be capable of conveying appropriate messages and representing the University to encourage and facilitate interest in and support of the University’s mission and goals.
  • This position has a significant effect on the University’s ability to engage current and future donors in a meaningful way and is responsible for enhancing the University’s ability to identify, establish, create and maintain strong relationships with parents and families.

Environmental Designs

  • This position requires travel and entertaining donors and potential donors throughout the state and nationally; a healthy life style and physical mobility are necessary.
  • Work venues vary from office, to social events, to presentations, to large and small meetings and interactions with individuals, involving a variety of environments.
  • Evening/weekend work is often required.
  • While limited physical exertion is involved, considerable mental and emotional pressures exist.
  • The ability to coordinate a variety of tasks simultaneously and handle tension and stress in a positive manner is required.
  • No risks or discomforts are imposed upon this position by the physical surroundings or job situation.

Special Skills

  • Knowledge of cultivation, solicitation, and stewardship strategies and techniques.
  • Demonstrated success in volunteer management and board development.
  • Demonstrated knowledge of methods, practices and procedures for donor prospecting.
  • Self-motivation and discipline to regularly set and achieve work goals.
  • Excellent organizational, interpersonal and networking skills with large groups as well as with individuals are essential.
  • Ability to maintain a high level of poise and professionalism in all circumstances.
  • Ability to initiate and build relationships with prospective donors, and interact via telephone and in person with institutional peers.
  • Demonstrated ability to take primary responsibility for diverse number of projects and to complete them in a timely manner with limited supervision.
  • Demonstrated record of success in generating significant commitments.
  • Exceptional writing and editing skills in order to develop proposals, professional reports, strategic plans, and correspondence.

Physical Requirements

  • Manual dexterity to efficiently operate a computer keyboard and other business machines
  • Near vision sufficient to read written communications and computer display screens
  • Adequate hearing to communicate effectively in person and by phone
  • Ability to lift and load event materials as well as set-up/break-down event displays

Prerequisites Required for Position

Minimum Education Requirement

  • A bachelor’s degree and a minimum 3-5 years demonstrated successful fundraising experience preferably in higher education (or a comparably complex organization).
  • Preference is given to a master’s degree and experience in higher education fundraising.

Preferred Qualifications

  • Preference will be given to candidates with alumni, parent and family fundraising experience with board level volunteer management experience particularly with a private college or university.
  • Knowledge of Blackbaud Raiser’s Edge, preferred.

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Please send your resume, cover letter, and completed employment application to