Coordinator of International Student Services


Position Title

Coordinator of International Student Services


Student Affairs


Full Time/Exempt

Position Summary

Jacksonville University is seeking a Coordinator of International Student Services, a 12-month, full-time
position. Primary responsibilities include assisting international students and scholars in academic, social,
and immigration matters; providing general information and U.S. cultural knowledge; planning and implementing programing for international students and serve as DSO/ARO. This position reports to the Assistant Vice President and Registrar and works closely with Student Affairs.

General Responsibilities

  • Provides and advises international students, scholars, and dependents on F, J, and related immigration regulations.
  • Develops and directs orientation programs, workshops, and cross-campus collaboration to help students acclimate to American cultural norms, campus life, and the local community.
  • Serves as primary point of contact for all services, activities, and accommodations connected to the St. Paul University of the Philippines cohort and future cohorts of a similar nature.
  • Creates new initial I-20s.
  • Monitors international student enrollment and determines enrollment eligibility in relation to selected
    courses and majors.
  • Provides advice and assistance to international students on selection of programs, courses, alternative academic options; resolves scheduling conflicts and similar issues.
  • Researches and recommends resolutions to address deficiencies in programs. Assists in troubleshooting as necessary.

Special Skills

  • Serve as Designated School Official (DSO) and Alternate Responsible Officer (ARO).
  • Enters data accurately into appropriate student data management systems. Meets data entry deadlines and works with high volume of data.
  • Communicates with students, campus representatives, institutional partners, and agents to resolve billing, academic, and other issues.
  • Monitors and verifies student enrollment and registers them in SEVIS in a timely manner. Notifies students and departments in writing within the first 30 days from program start date on the I-20 when students are not fully enrolled.
  • Keeps up with changes initiated by the Department of Homeland Security; works with DSOs/AROs to implement changes.
  • Checks daily SEVIS alert reports and communicates the alert to students, if needed.
  • Verifies fulltime status: reviews each enrolled international student's class list to ensure all international students are enrolled full time for each term.

Required Qualifications

  • Bachelor’s degree in international studies, college/student counseling, higher education, or related field;
    Master’s degree preferred.
  • Must be U.S. citizen or U.S. Permanent Resident and meet DHS/DOS criteria as DSO/ARO.
  • Experience with advising international students on DHS/DOS rules and regulations.
  • Knowledge of advising and counseling techniques. Experience with advising a diverse international student and scholar populations, faculty members, and department representatives across various levels. 
  • Professional verbal/written communication skills and excellent interpersonal skills. Ability to communicate with diplomacy and with multicultural competencies.
  • Skills in customer service orientation, active listening, and critical thinking.
  • Ability in problem identification, reasoning, and resolution.
  • Organizational skills with ability to multi-task.
  • Detailed oriented. Ability to work with various data management systems, enter, and manage data accurately.
  • Knowledge of University processes, procedures, rules, and regulations.
  • Knowledge of University-specific computer application programs and pertinent databases. Proficiency in Microsoft Office Suite.

Preferred Qualifications

  • Working knowledge of the Code of Federal Regulations (CFR) in regards to B, F, and J visas. Experience in processing nonimmigrant visa documents and fulfilling SEVIS (Student Exchange Visitor Information System) reporting requirements set by the Department of Homeland Security. Has a working knowledge of visa requirements and processing guidelines set by the Department of State.
  • Experience with SEVIS and with SEVIS Help Desk to resolve issues
  • Experience with event planning
  • Familiarity with JU resources for students
  • NAFSA member and/or professional training through NAFSA

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

Covid Vaccination Information: Faculty and Staff

All Jacksonville University employees who work at any JU facility must be vaccinated against COVID-19.

For more information regarding the JU vaccination policy, please click the link below.

JU Vaccination Policy

This position has been designated as sensitive and may require a Criminal Background Check. We reserve the right to make employment contingent upon successful completion of a Criminal Background Check.


Salary is commensurate with education and experience, and full university benefits 

To Apply

Please submit your cover letter and resume as a single attachment when applying through