Position Title





Full Time/Exempt

Position Summary

The Office of the Controller at Jacksonville University is currently seeking a customer service oriented leader with expertise of federal and state regulations pertaining to the administration of student account activities in a higher education environment. The ideal candidate will:

  • Possess at least 5 years bursar experience to include supervisory, accounting, and technical expertise.
  • Possess a “can do” team player attitude, seeking to collaborate with academic divisions.
  • Possess strong relationship building and communications skills both in person and in writing.
  • Possess expertise in the application of generally accepted accounting principles for not-for-profit activities in a higher education environment.
  • Possess knowledge of fiscal controls related to safeguarding of institutional funds.

This position reports to the Controller who reports to the Chief Financial Officer. The Controller’s Office oversees the accounting, financial, and reporting responsibilities of the University working collaboratively across campus with all divisions.

Essential Job Duties

  • Enthusiastically lead a small team responsible for all facets of the daily operations of the Accounts Receivable function for student accounts ensuring compliance with various state and local regulations. This includes but is not limited to Title IV regulations, tax regulations, Graham Leach Bliley Act (GLBA) and Red Flag rules, Truth in Lending Act Rules, and the Federal Trade Commission (FTC) regulations such as the Fair Debt Collections Practices Act.
  • Manages the processing of student billing system, charges, and payments; coordinates all activities related to student billing; refunds overpayments to students in accordance with University established policies and procedures.
  • Manages account collection functions including the use of outside collection agencies.
  • Prepares and distributes all year-end IRS mandated statements on a timely basis including 1098T and 1042 tax forms.
  • Manages billing and collaborates with outside sponsors for tuition related revenues.
  • Manages the execution and collection of promissory notes related to student loan funds.
  • Manages and provides leadership to Bursar staff.
  • Creates, updates, and maintains policies and procedures for Bursar department.
  • Ensures accurate and complete database record management.
  • Develops and implements the financial reporting and reconciliation activities as they pertain to student A/R functions.
  • Implements programs and projects to strategically engage and leverage financial resources for students and parents.
  • Collaborates with Admissions and Student Financial Services to engage staff in support of events for prospective/accepted students.
  • Works on other programs/efforts as requested in support of University priorities and strategic plan.

Supervisory Controls

  • Incumbent must possess a high level of independence in accomplishing the responsibilities of the position.
  • Incumbent must be self-directed and able to work with minimal supervision.
  • Incumbent will provide leadership to staff, including but not limited to hiring, training, and supervision. The Bursar will monitor work allocation, evaluate employee performance, make recommendations for personnel actions, and motivate staff to achieve peak productivity and performance.

Goals and Objectives of the Position

  • Ensure proper recognition of revenues within the student module and coordinate the revenue cycle including accounts receivable, cashiering and collection activities of the University.
  • Ensure legal and university compliance requirements related to the timely processing of financial aid refunds under Title IV.
  • Facilitate the coordination of office processes to provide quality customer service.

Difficulty and Complexity

  • This position requires a high degree of professionalism and an ability to interact with a variety of entities and individuals to significantly increase the visibility of the University.
  • This position has a significant effect on the University’s ability to engage current and future students in a meaningful way and is responsible for enhancing the University’s ability to identify, establish, create and maintain strong relationships with students, parents, and sponsors.


Environmental Designs

  • Evening/weekend work may be required.
  • While limited physical exertion is involved, considerable mental and emotional pressures exist.
  • The ability to coordinate a variety of tasks simultaneously and handle tension and stress in a positive manner is required.
  • No risks or discomforts are imposed upon this position by the physical surroundings or job situation.

Special Skills

  • Extensive knowledge of accounting procedures and generally accepted accounting principles.
  • Extensive knowledge of federal financial aid regulations as they relate to student accounts and federal refunds.
  • Ability to determine changes in regulations that affect our policies and procedures related to student receivables.
  • Self-motivation and discipline to regularly set and achieve work goals.
  • Excellent organizational, interpersonal and networking skills with large groups as well as with individuals.
  • Ability to maintain a high level of poise and professionalism in all circumstances.
  • Ability to initiate and build relationships with prospective sponsors.
  • Demonstrated ability to take primary responsibility for diverse number of projects and to complete them in a timely manner with limited supervision.
  • Ability to analyze accounting and administrative systems to ensure accuracy and recommend and initiate modifications if necessary.
  • Ability to maintain strict confidentiality.
  • Exceptional writing and editing skills in order to develop proposals, professional reports, strategic plans, and correspondence.

Work Conditions

  • Primarily indoors except when traveling between campus buildings
  • Some off-campus travel may be required
  • Work is performed under minimum supervision and requires incumbent to exercise independence and discretion

Physical Requirements

  • Manual dexterity to efficiently operate a computer keyboard and other business machines.
  • Near vision sufficient to read written communications and computer display screens.
  • Adequate hearing to communicate effectively in person and by phone.
  • Ability to lift and load event materials as well as set-up/break-down event displays.

Preferred Qualifications

  • A bachelor’s degree in accounting or finance.
  • Five years or more of accounting and managerial experience in a Bursar office in a higher education environment.

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Please send your resume, cover letter, and completed employment application to Bursar@ju.edu.