Associate Director of Engagement and Donor Relations


Position Title

Associate Director of Engagement and Donor Relations


University Advancement


Full Time/Exempt

Position Summary

This position garners support for Jacksonville University via ensuring proper stewardship of existing donors and growing our support via annual engagement.   

Description of Essential Job Duties: 

  • Stewardship  
    • Monitors and reports stewardship actions on a weekly basis to solicitors/liaisons based on gift list 
    • Analyzes stewardship process on an annual basis for opportunities or needed changes  
    • Faculty & Staff Dedicated Dolphins stewardship and programming 
    • Collaborates with the Annual Giving team on communications, website, event planning and strategy 
    • First time donor recognition 
    • Thank A Donor Day: Student involvement and event logistics 
    • Implement tracking and process to steward top 100 donors and work closely with Major Gifts to create stewardship reports for donors over $100,000 
  • Named Scholarship Program 
    • Develop action plans for scholarship donors, solicitors and student recipients including senior programming 
    • Program strategy and planning on annual basis  
    • Executes and plans programming for highest level scholarships including applicant interviews 
    • Executes and plans Scholarship Training for student recipients on an annual basis  
    • Coordinates Scholarship Hours and meetings with student recipients to ensure their success within the program  
    • Coordinates and assists with planning of the Fall Scholarship Event  
    • Works with solicitors to ensure scholarship renewal prior to last academic semester 
    • Records all engagement with scholarship donors for solicitor’s review  
    • Oversees the award process and notification to scholarship donors and student recipients  
    • Design and execution of Scholar profiles each Fall  
    • Plans and organizes scholarship meetings between scholarship donors and students  
    • Reports on engagement of each scholarship each academic year for Presidential review 
  • Scholarships  
    • Cross-trained in endowment and scholarship reporting and process innovation annually 
    • Attends monthly Advancement /Financial Aid meetings to ensure awards are in line with scholarship agreements 
  • Donor Relations  
    • Management of annual and lifetime giving societies including Shircliff Circle for consecutive giving 
    • Supports and assists with all stewardship events  
    • Manages and/or executes invitation calls for select stewardship events  
    • Constant management/design/ordering of stewardship gifts  
    • Aggregate stewardship outreach opportunities (WAVE story pitches, social media recognition, campus news for donors) 
  • Communications  
    • Execute annual endowment report with Marketing, Advancement Services, Controllers Office and Financial Aid 
    • Video projects, holiday cards, birthday cards, event follow-up emails, shared photo albums, etc.  
    • Writing for various projects/ needs 
    • Coordinate production of annual donor report (Honor Roll of Donors) 
  • Management 
    • Oversees accuracy of select RSVP reports  
    • Manage a portfolio of scholarship donors  
  • Trained in Rasier’s Edge, Argos, and Colleague  

Essential Job Duties

Goals and Objectives of the Position: 

  • Fundraising strategies and innovative techniques 
  • Effective and strategic communications for targeted constituencies 
  • Professional volunteer engagement 
  • The goals of the University Advancement Office 
  • The mission of the University 

Difficulty and Complexity: 

  • This position requires a high degree of professionalism, confidentiality and an ability to interact with a variety of entities and individuals to significantly increase the visibility of the University. 
  • Incumbent must be capable of conveying appropriate messages and representing the University to encourage and facilitate interest in and support of the University’s mission and goals. 
  • This position has a significant effect on the University’s ability to engage current and future donors in a meaningful way and is responsible for enhancing the University’s ability to identify, establish, create and maintain strong relationships. 

Environmental Demands: 

  • This position requires event participation and staffing; physical mobility is necessary. 
  • Work venues vary from office, to social events, to presentations, to large and small meetings and interactions with individuals, involving a variety of environments. 
  • Evening/weekend work is often required. 
  • While limited physical exertion is involved, considerable mental and emotional pressures exist. 
  • The ability to coordinate a variety of tasks simultaneously and handle tension and stress in a positive manner is required. 
  • No risks or discomforts are imposed upon this position by the physical surroundings or job situation. 

Special Skills

  • Knowledge of cultivation, solicitation, and stewardship strategies and techniques 
  • Ability to identify, cultivate and solicit gifts  
  • Demonstrated success in volunteer management  
  • Demonstrated supervisory experience 
  • Self-motivation and discipline to regularly set and achieve work goals. 
  • Excellent organizational, interpersonal and networking skills with large groups as well as with individuals are essential 
  • Ability to maintain a high level of poise and professionalism in all circumstances 
  • Ability to initiate and build relationships with prospective donors, and interact via electronic communications, telephone and in person with institutional peers 
  • Demonstrated ability to take primary responsibility for diverse number of projects and to complete them in a timely manner with limited supervision. 
  • Exceptional writing and editing skills in order to develop proposals, professional reports, strategic plans, and correspondence. 
  • Experience working in Blackbaud’s Raiser’s Edge

Work Conditions

  • Primarily indoors except when traveling between campus buildings
  • Some off-campus travel may be required
  • Work is performed under minimum supervision and requires incumbent to exercise independence and discretion

Physical Requirements

  • Manual dexterity to efficiently operate a computer keyboard and other business machines 
  • Near vision sufficient to read written communications and computer display screens 
  • Adequate hearing to communicate effectively in person and by phone 
  • Ability to lift and load event materials as well as set-up/break-down event displays. 

Prerequisites Required for Position

Minimum Education Requirement

  • A bachelor’s degree 

Preferred Qualifications

  • Preference will be given to candidates with fundraising experience or donor relations experiences, particularly with a private college or university. 
  • Knowledge of Blackbaud Raiser’s Edge preferred. 
  • Design capabilities in Adobe suite programs

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Interested applicants, please send application materials to