Academic Support Center Coordinator


Position Title

Academic Support Center Coordinator


Academic Support

Position Reports To:

Director of Academic Support


Full Time/Exempt

Position Summary

This position requires a self-motivated person who has both the ability to inspire confidence in others and the expertise to independently assist in the direction and management of the vibrant the Academic Support Center (ASC) at Jacksonville University. The incumbent will demonstrate excellent communication and collaboration skills with all members of the campus community and will actively address a variety of student retention issues. In addition, the incumbent will facilitate study and life skills programs for various student populations. Other responsibilities include interfacing with student-athletes concerning academics, facilitating tutor training modules, evaluating center usage, and making presentations as needed. Ideal candidates will have successful experience with program planning and assessment, strong organizational development skills, and experience in teaching and advising at the college level.

Essential Job Duties

  • Manage the day-to-day operations of a vibrant student support center that features a strong peer tutoring program, study halls, and academic skills workshops.
  • Assist the Director of Academic Support with the development and implementation of annual strategic plans/work plans.
  • Develop and implement an ongoing assessment program to evaluate the effectiveness of all ASC services and programming. Implement improvements based on assessment results.
  • Recruit, train, evaluate, and supervise an academically diverse pool of JU peer tutors & JU work-study office assistants.
  • Work with the peer tutors to create an appointment/walk-in schedule that offers tutoring in a variety of content areas throughout the day. With the help of the Administrative Assistant, track scheduling changes, absences, and tardiness.
  • Review the tutor appointment scheduling process in AccuCampus. Troubleshoot as needed.
  • Make certain that all scheduling changes are reflected in AccuCampus.
  • Ensure that the reception desk is adequately covered by work-study office assistants during ASC operating hours. With the help of the Administrative Assistant, track scheduling changes, absences, and tardiness.
  • Respond to email, phone, and written inquiries made to the ASC
  • Develop and implement a tutor training program that includes online modules and meets CRLA criteria.
  • Hold meetings and periodic trainings with the peer tutors and the work-study office assistants in order to provide direction, leadership and information; define goals; identify outcomes; solicit and provide feedback; and develop strategies to enhance the ASC.
  • Oversee the creation and updating of all ASC forms.
  • Collaborate with Center staff to coordinate and/or disseminate ASC communications which may include but are not limited to: data compilation, routine and special reports, and ongoing projects.
  • Communicate effectively and often with faculty and programs university-wide in order to define academic support needs and to recruit talented tutors.
  • Collaborate with faculty to create targeted study groups, tutoring in classes, summer camps, and special projects.
  • Promote and present at least 2-3 workshops per semester on various learning theories and study skills.
  • Work closely with the ASC Director to create and present targeted workshops to at-risk populations.
  • Be available for key events and activities throughout the year (Ex. Summer Orientations, beginning of semester events, graduations, etc.).
  • Teach first-year experience courses as assigned.
  • Attend all department-related meetings and activities.
  • Other duties as assigned.

Special Skills

  • Demonstrated ability to organize and coordinate a structured, comprehensive student support services program.
  • Primary leadership styles are Situational, Affiliative, and Coaching.
  • Evidence of understanding the academic exigencies and developmental issues of first-year and upper-class undergraduate students, adult students, and veterans.
  • Demonstrated ability to provide academic support services to students with a variety of needs including ADA accommodations.
  • Excellent oral and written communication skills.
  • Advanced knowledge of MS Office Suite and experience using institutional databases, software, and applications.
  • Ability to work evening hours and some weekends.

Work Conditions

  • Standard office hours for this position 8:30 a.m. to 5:00 p.m. Monday through Friday
  • Work is primarily indoors, but requires the incumbent to be in an outdoor environment when traveling between campus buildings or being off-campus.
  • Attendance at evening and weekend events is often required.
  • Off-campus, state and regional travel may be required.
  • Incumbent will be exposed to frequent noise and interruptions caused by phone calls and conversations.

Physical Requirements

  • Must be able to lift and carry equipment and supplies weighing up to 20 pounds.
  • Must be able to bend, stoop, reach, and travel between campus buildings.
  • Possess the manual dexterity to efficiently operate a computer keyboard and other business machines.
  • Have near vision sufficient to read written communications and computer display screens.
  • Have adequate hearing in order to communicate effectively in person and by phone.


Prerequisites Required for Position

Minimum Education Requirement

  1. Master of Education in Organization and Management, Higher Education Administration, or related field

Minimum Work Experience

  1. Three years professional experience in a college or university setting managing programs and student workers

Preferred Qualifications

  1. Master’s Degree and five years-experience (post master’s degree) in a mid-level position managing a student support center
  2. Previous experience working with academic initiatives and student engagement programs in a university/college

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Please send a cover letter and resume to Ms. Karen Weaver at