Academic Advisor

Summary

Position Title

Academic Advisor

Department

Academic Advising

Status

Full Time/Exempt

Position Summary

Provide comprehensive academic advising and support to a diverse freshmen and sophomore student population across multiple disciplines, with a focus on science and pre-health professions advising. Successful candidates should demonstrate proficiency and commitment to assisting students in academic planning, decision-making, and problem resolution.

Essential Job Duties

• Assist new and continuing undergraduate students in academic planning, decision-making, and problem resolution.
• Provide accurate, comprehensive information to students including academic program requirements, policies, procedures, and protocols.
• Monitor degree audits and academic progress of students and demonstrate use of degree audit to students
• Meet with students face-to-face, phone, web conference, and group advising sessions.
• Proactively engage students and provide interventions to academically at-risk students.
• Review and process administrative forms such as academic intervention forms, program change requests, transcript review, placement and standardized test scores, etc.
• Collaborate with faculty and academic departments to ensure accurate curricular information.
• Ability to coordinate student support and make referrals to university services, including financial aid, bursar, registrar, student life, athletics, etc.
• Exhibit cultural awareness and understanding.
• Computer/technology skills, including Microsoft Office suite and Colleague or similar ERP experience to conduct academic advising duties and create/process documents.

Special Skills

• Apply strong interpersonal skills to build positive, ongoing relationships with students.
• Strong oral and written communication skills including ability to listen and infer meaning, engage students individually, and provide group presentations and advising sessions.
• Attention to detail, ability to organize and prioritize work, and understand/interpret policies and procedures.
• Ability to collaborate with others/teamwork, be flexible, adaptive and creative, and handle numerous tasks.
• Ability to learn, internalize, apply, and articulate requirements, policies, procedures, and protocols.
• Ability to think critically, analyze options, and identify barriers to student success.
• Engage in effective problem-solving, analysis, and research of student and system issues.
• Manage multiple priorities to balance service to students and administrative duties.
• Demonstrate flexibility and ability to adapt to change.
• Must be accountable and dependable.

Work Conditions

• Office setting. Monday – Friday, 8:30 – 5:00. Some evenings and weekends as required.

Physical Requirements

• Position is primarily sedentary with some movement to adjacent buildings required.

Prerequisites Required for Position

Minimum Education Requirement

• Bachelor’s degree

Minimum Work Experience

• One-year experience in academic setting
• Ability to work evenings and weekends as needed

Preferred Qualifications

• Master’s degree in higher education, counseling, education, or related field.
• Academic advising experience.
• Experience working with college students.
• Experience advising and supporting science majors, health, and pre-health professions students.
• Knowledge of Ellucian’s Colleague and Self-Service portal equivalent experience with ERP.
• Possess a leadership mindset and desire to contribute to departmental projects, growth, and success.
• Bilingual
• Experience supporting a diverse student population

Important Note

This is not an exhaustive list of all responsibilities, duties and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

All Jacksonville University employees who work on campus must be vaccinated for COVID-19. Documentation will be requested during onboarding. Our full vaccination policy is available online.

To Apply

Please submit your application and relevant materials to advising@ju.edu.