Grievances & Complaints

For academic grievances or complaints, please follow the policy outlined in your student handbook.

For non-academic grievances or complaints, please contact the following individuals:

Dr. Teresa MacGregor

Vice President, Enrollment Management

Email address

Dr. Wayne Mier

Assistant Director, NMBCPS

Email address

Dr. Kristie Gover

Dean of Students

Email address

If your issue is unresolved, please contact:

Office of Articulation

Department of Education

Email address
Telephone number  (850) 245-0427

Out-of-state distance education students, who have completed the internal grievance process and the applicable state grievance process, may appeal non-instructional complaints to the Postsecondary Reciprocal Distance Education Coordinating Council. For additional information, please visit: FL-SARA Complaint Process.


Nathan M. Bisk Center for Professional Studies

Office location

JU Downtown Campus
VyStar Tower, 18th Floor
76 South Laura Street
Jacksonville, FL, 32202

Email address
Jeremy Mulcahy, primary contact

Telephone number

(904) 256-7821