Grievances & Complaints


Nathan M. Bisk Center for Professional Studies

Office location

JU Downtown Campus
VyStar Tower, 18th Floor
76 South Laura Street
Jacksonville, FL, 32202

Email address
Jeremy Mulcahy, primary contact

Telephone number

(904) 256-7821

For academic grievances or complaints, please follow the policy outlined in your student handbook.

For non-academic grievances or complaints, please contact the following individuals:

Dr. Teresa MacGregor

Executive Director, NMBCPS

Email address

Dr. Wayne Mier

Assistant Director, NMBCPS

Email address

Dr. Kristie Gover

Dean of Students

Email address

If you are a Florida resident and your issue is unresolved by those individuals, please contact the Florida Department of Education.

Residents of other states should contact their state's Department of Education. Find yours through the U.S. Department of Education.

Out-of-state distance education students, who have completed the internal grievance process and the applicable state grievance process, may appeal non-instructional complaints to the Postsecondary Reciprocal Distance Education Coordinating Council. For additional information, please visit: FL-SARA Complaint Process.