Blackboard 9.1 Support for Faculty

Blackboard Help & Support Site for Faculty

Jacksonville University offers 24 X 7 Blackboard Support.  

The Blackboard Help & Support Site for Faculty at Jacksonville University will help you use your Blackboard courses and help answer some of your questions.

24 X 7 Support 

  • chat
  • email
  • call 844-348-1615

Blackboard Help web pages 

How to Login

Blackboard is configured to use your JU username and password. This is the password that instructors use to login to MyJU, Jacksonville University computers, e-mail and many more systems on campus. Faculty should access their Blackboard course shells by logging into MyJU, then clicking on the Blackboard link under their course listings or in the Application section of their MyJU page.  Google Chrome and Firefox are the recommended browsers for access Blackboard.  Once you access the Blackboard page, click on the Courses link to view your courses.

Supported Web Browsers for Blackboard 

In order for students to have the best experience using JU's Blackboard system, it is important to use one of the web browsers supported by Blackboard. See the currently Supported Web Browsers & Operating Systems.


Tutorial Links for Faculty

The following tutorials are available in PDF format and interactive videos for using Blackboard  for Faculty. 

Common Questions About Blackboard Learn


Getting Started

Interact with Students

Communicating in Blackboard

Setting Up Courses 

Organizing your Courses

Course Content

Creating Course Content JU Video


Creating Assignments JU Video

Test, Pools, and Surveys


Track Performance



Contact Information

If you are experiencing any trouble with Blackboard please contact the IT Helpdesk at 904-256-7200 or by sending an email to Please be sure to give or enter the following information in your issue ticket: Complete name, Email address, Student id, Operating System of your computer, Web Browser you are using (Name and version), Course id, Course Name and Area of problem. Be sure to give a full and detail description of your issue and include the steps to repeat it at our end. It's important to be as specific as possible so we can determine the problem.

Dee Thornton
Director of Academic Technology
Jacksonville University