Blackboard 9.1 Support for Faculty

Blackboard Help & Support Site for Faculty

This site will help you use our Blackboard LMS, design and develop your course sites and help answer some of your questions.

The JU Blackboard system is continuously upgraded to the latest release. 

How to Login

Blackboard is configured to use your JU username and password. This is the password that instructors use to login to WebAdvisor, Jacksonville University computers, e-mail and many more systems on campus.

Supported Web Browsers for Blackboard 

In order for students to have the best experience using JU's Blackboard system, it is important to use one of the web browsers supported by Blackboard. See the currently Supported Web Browsers & Operating Systems.


Blackboard FAQ

Be sure to read the Blackboard FAQ where you will find the answers to the most Frequently Asked Questions (FAQ) about using Blackboard at Jacksonville University.


Tutorial Links for Faculty

The following tutorials are available in PDF format and interactive videos for using Blackboard  for Faculty. 

Common Questions About Blackboard Learn


Getting Started

Interact with Students

Setting Up Courses 

Course Content


Test, Pools, and Surveys


Track Performance



Contact Information

If you are experiencing any trouble with Blackboard please contact the IT Helpdesk at 904-256-7200 or by sending an email to Please be sure to give or enter the following information in your issue ticket: Complete name, Email address, Student id, Operating System of your computer, Web Browser you are using (Name and version), Course id, Course Name and Area of problem. Be sure to give a full and detail description of your issue and include the steps to repeat it at our end. It's important to be as specific as possible so we can determine the problem.

Dee Thornton
Director of Academic Technology
Jacksonville University