Blackboard 9.1 Support for Faculty
Blackboard Help & Support Site for Faculty
Jacksonville University offers 24 X 7 Blackboard Support.
The Blackboard Help & Support Site for Faculty at Jacksonville University will help you use your Blackboard courses and help answer some of your questions.
- call 844-348-1615
Blackboard Help web pages
How to Login
Blackboard is configured to use your JU username and password. This is the password that instructors use to login to MyJU, Jacksonville University computers, e-mail and many more systems on campus. Faculty should access their Blackboard course shells by logging into MyJU, then clicking on the Blackboard link under their course listings or in the Application section of their MyJU page. Google Chrome and Firefox are the recommended browsers for access Blackboard. Once you access the Blackboard page, click on the Courses link to view your courses.
Supported Web Browsers for Blackboard
In order for students to have the best experience using JU's Blackboard system, it is important to use one of the web browsers supported by Blackboard. See the currently Supported Web Browsers & Operating Systems.
Tutorial Links for Faculty
The following tutorials are available in PDF format and interactive videos for using Blackboard for Faculty.
If you are experiencing any trouble with Blackboard please contact the IT Helpdesk at 904-256-7200 or by sending an email to firstname.lastname@example.org. Please be sure to give or enter the following information in your issue ticket: Complete name, Email address, Student id, Operating System of your computer, Web Browser you are using (Name and version), Course id, Course Name and Area of problem. Be sure to give a full and detail description of your issue and include the steps to repeat it at our end. It's important to be as specific as possible so we can determine the problem.
Director of Academic Technology