Skip Ribbon Commands
Skip to main content


Assistant Director, Counseling & Awarding


Financial Aid



Reports To

Director, Financial Aid

Position Description

The Assistant Director is primarily responsible for advising prospective and continuing students/families of Jacksonville University regarding the financial aid application process, aid availability, and how funds are administered.  Responsible for the oversight of aid program eligibility on a student by student basis, and submitting required reports within established deadlines.


Essential Job Duties:

  • Work professionally within a team of peers, and members of other offices, to recruit and retain students as it pertains to financial aid services
  • Be able to competently explain award determinations, and understand awarding principles for the Institutions Recruitment and Retention Goals
  • Work closely with Admissions, Registrar, and Student Accountants to help resolve student issues and concerns
  • Advise students on documentation needed, different aid programs, debt management, and financial aid regulations (i.e.) Citizenship and Selective Service Mismatches
  • Meet with prospective and returning students and their parents to discuss financial aid processes and programs, and to assist with completing the FAFSA application and other financial aid forms
  • Attend campus outreach and recruitment events on behalf of the Financial Aid Office (Daily JU Visits, JU Admissions Open Houses, Orientation, High School Financial Aid nights, etc.)
  • Review student’s data as files come in, and are packaged.  Must make contact to the student if there are discrepancies, or if additional information is needed
  • Evaluate Special Circumstances and exercise Professional Judgment in changing the income elements used to calculate EFC, changing and/or adjusting costs of attendance, and permitting Dependency Overrides.
  • Responsible for current changes in federal and state regulations in regard to the application, awarding, and verification processes
  • Evaluate emergency loans requests and prepare paperwork for Associate Directors signature
  • Review weekly list of potential refunds
  • Attendance at evening and weekend events is required
  • Other duties as assigned

Special Skills:

  • Detail oriented, with the ability to work on multiple tasks simultaneously
  • Provide excellent customer service in a fast paced environment

Work Conditions:

  • Work is primarily indoors, but requires the incumbent to be in an outdoor environment when traveling between campus buildings or off campus
  • Standard office hours are 8:30 am to 5:00 pm
  • Off-campus, state and regional travel is required
  • Incumbent will be exposed to frequent noise caused by telephones and office machines

Physical Requirements:

  • Must be able to bend, stoop and reach
  • Manual dexterity to efficiently operate a computer keyboard and other business machines
  • Near vision sufficient to read written communications and computer display screens
  • Adequate hearing to communicate effectively in person and by phone

This is not an exhaustive list of all responsibilities, duties and or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.



Prerequisites Required for Position

1. Minimum Education Requirement:

  • Bachelor's Degree

2. Minimum Work Experience:

  • 2-3 years experience in a college/university Financial Aid Office

3. Preferred Qualifications:

  • Ellucian (Datatel) experience
  • Understanding of federal, state and institutional regulations governing financial aid programs


To Apply

​Send JU Staff Employment application, letter of interest and professional resume to:

Karen Laverdiere
Director, Financial Aid





Created at 9/27/2013 1:56 PM by Green, E'Lisa
Last modified at 9/19/2014 9:49 AM by Green, E'Lisa