The JU Dolphin 1Card is designed to serve Jacksonville University students’ needs. The JU Dolphin 1Card may be used in a variety of ways: as an identification card, as a meal plan card for resident students, and as a debit card, making cash practically unnecessary on campus and now at select off-campus locations. Students can use their JU Dolphin 1Card for purchases in the bookstore, at the vending and washing machines, the printers and copiers in the library and labs, and meals and snacks for our commuter students. New students will have their cards produced at Orientation. The following is a list of policies and procedures concerning the Dolphin 1Card. If you have any questions concerning the JU Dolphin 1Card, contact us at (904) 256-7080. 

Lost Cards
Report a lost JU Dolphin 1Card to Public Safety at (904) 256-7585 immediately. A report of a lost JU Dolphin 1Card will void its use. Lost JU Dolphin 1Cards are replaced at the Public Safety Office at a cost of $10.00 per replacement.

Deposits
The initial deposit to the JU Dolphin 1Card account is a minimum of $20.00. Funds can be deposited directly to your Dolphin 1Card by visiting www.judolphin1card.com/addvalue.  A one-time payment can be made OR your account can be set up for Recurring Allowance.  With this feature, value can be added automatically to your Dolphin Dollars account, at your convenience.  We encourage you to visit www.judolphin1card.com to review the Terms and Conditions.

Account Balances
All Account balances are carried forward each semester. Should a JU Dolphin 1Card member not re-enroll and the account shows no activity for one month, it will be retired to an inactive file. Those accounts with a balance more than $10.00 will be refunded per the Payment Policy. Balances under $10.00 will be retained and donated to the JU Fund.

Refunds
The JU Dolphin 1Card cannot be used for cash withdrawals.

All refund requests must be submitted to the Controller’s Office in writing. Enrolled students may request refunds only within the last two (2) weeks of the semester. Refunds will require one to two (1 - 2) weeks to process, and the proceeds will be forwarded to the student’s permanent address.

Refunds will not be issued to students owing a balance on their tuition account. Credit balances will be applied to the student tuition account for all non-returning students owing a balance.