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     ​The How-To's section is an area where the most commonly asked questions can be answered.  All information in this area is saved in .PDF style documents.  To read these files, you might need Adobe Reader.  If you click on the below files and they do not open, please go to the following site to install Adobe Reader:
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​​Password How-To's
Forgot your Jacksonville University Password​Everyone
Change your Jacksonville University PasswordStudent/Employee/Faculty      
Activate your Jacksonville University Account - First Time Students                                                         ​Student
Please Note:  Student email has been changed from Microsoft Live/Outlook to Microsoft Office 365.   Please click the following icon for more information regarding this transition.


Email How-To's
Configuring an Android Device (tablet/phone) for Faculty/Staff/Employee Email (​Staff/Faculty/Employee
Configuring an iPhone for Faculty/Employee Email (​Staff/Faculty/Employee
​Configuring an iPad for Faculty/Employee Email (​Staff/Faculty/Employee
​Configuring Outlook 2011 (Mac) to work with Faculty/Employee Email (​Staff/Faculty/Employee
Configuring and iPhone/iPad for Student Email (Office 365)​Student/Alumni
Configuring Apple Mail to access Student Email (Office 365)​Student/Alumni
Configuring an Android Device (Phone/Tablet) for Student Email (Office 365)​Student Alumni
Server Settings for Student Email (Office 365)​Student/Alumni
Forwarding Student Email to Another Address (​Student/Alumni
How to use JU Talk *NEW*​Staff/Faculty/Employee
Enable Cached Exchange Mode in Outlook 2013​Staff/Faculty/Employee
Connect to a Additional Mailbox with Outlook 2013​Staff/Faculty/Employee
Connect to a Additional Mailbox with Outlook 2010​Staff/Faculty/Employee


Wireless (DolphinNet and Public Access) How-To's​ ​
​​Please Note:  If you require assistance in configuring a wireless device to use the campus wireless network, please give the IT Helpdesk a call at (904) 256-7200.  We will be able to get you in contact with a technician that can assist in getting your device connected.
How to Connect to JU's Wireless DolphinNet Network      ​Student/Employee/Faculty/Alumni
How to Connect to JU's Wireless Public Access Network​Everyone


Other Online Tools How-To's​ ​
How to Connect to Your Personal Website​Student/Employee/Faculty
How to Recover a Deleted File or Folder from a Network Drive​Employee/Faculty
How to Install Office 2013 for HomeStaff/Faculty/Employee
How to Create Notebooks in OneNote 2013​Staff/Faculty/Employee
How to Create Subpages In OneNote 2013Staff/Faculty/Employee
Connect via FTP to Change a Website (​Employee/Faculty
Map a Network Drive (PC)Staff/Faculty/Employee
​Map a Network Drive (Apple)​Staff/Faculty/Employee
Map a Network Printer (PC and Apple)Staff/Faculty/Employee
​Registration Site for Game Devices and Ethernet Connected Computers​Student/Employee/Faculty